drengfer

Q: Continous mDNSPlatformTCPConnect ("Permission denied") errors. What does this mean? What should I do to resolve this?

MB Air (1.8GHz); MacOS 10.9.2

 

In the System Log I see frequent and, at times, continuous (up to several per second) entries like the following:

 

4/16/14 9:00:13.936 AM mDNSResponder[73]: ERROR: mDNSPlatformTCPConnect - connect failed: socket 63: Error 13 (Permission denied) length 16

 

While I can't point to any specific system issues that result from this, I do have the following (perhaps related, perhaps unrelated) problems:

 

1. Over time, memory pressure gradually increases until, every few days, I need to re-boot. I'm not accustomed to having to perform "maintenance boots" under MacOS. (For example, my Mac Mini, also running Mavericks, runs for weeks/months without needing to re-boot; it's my household media server, running iTunes but that's about it.) Feels like a memory leak to me.

 

2. TimeMachine is unpredictable for me. When I have TimeMachine enabled, it will do incremental backups for up to a day or so, then the machine ends up in what looks like a run loop, with apps (such as Mail) in a "not responding" state. Can't reliably force-quit those apps at that time - pretty much have to hard-boot the machine and restart. (Note that I'm using a QNAP NAS disk array; has worked fine in the past, pre Mavericks; I'm running latest/greatest NAS firmware.)

 

At any rate, any insights regarding the DNS error (what it means; what triggers it; whether I should care; if so, what I should do to quell it; etc.) deeply appreciated.

 

Doug Engfer

MacBook Air (11-INCH, MID 2011), Mac OS X (10.7.5)

Posted on Apr 16, 2014 9:13 AM

Close

Q: Continous mDNSPlatformTCPConnect ("Permission denied") errors. What does this mean? What should I do to resolve this?

  • All replies
  • Helpful answers

  • by drengfer,

    drengfer drengfer Apr 16, 2014 9:26 AM in response to drengfer
    Level 1 (8 points)
    Mac OS X
    Apr 16, 2014 9:26 AM in response to drengfer

    Amplification: as regards the alleged memory leak, Activity Monitor shows that kernel_task appears to have a monotonically (and gradually) increasing memory footprint.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 16, 2014 1:33 PM in response to drengfer
    Level 10 (208,037 points)
    Applications
    Apr 16, 2014 1:33 PM in response to drengfer

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by drengfer,

    drengfer drengfer Apr 18, 2014 9:08 AM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 18, 2014 9:08 AM in response to Linc Davis

    Linc--

     

    Thanks for your help. I have completed the test as described. Here are my notes:

     

    * Re-booted in safe mode.

    * Ran "clean" (minimal apps) for several hours - none of these DNS errors in the Console.

    * Started my "standard" apps (Mail, Firefox, Safari, Calendar, Contacts, Reminders, Activity Monitor, Skype) - these are the items that are listed in login items for my userID

    * Ran like this for several hours - none of these DNS errors in the Console.

    * Turned on TimeMachine, allowing it to do its regular backups.

    * Ran like this for 1-1/2 days - none of these DNS errors in the Console, and no "run loop" / "hangs".

    * Kernel memory stayed relatively stable and memory pressure remained low. Did not see continuing escalation of kernel memory footprint.

     

    Re-booted regularly, allowed apps to startup normally (TimeMachine switched "off" though).

     

    * Kernel memory use signficantly higher than was the case in safe mode (probably unsurprising)

    * Memory pressure already "yellow"

    * DNS messages streaming (several per second) in the Console

    * I've noted a Finder crash in the Console log that I've not seen before (doesn't mean that it wasn't happening). Console item for this crash is below.

     

    4/18/14 9:03:17.842 AM ReportCrash[543]: Saved crash report for Finder[536] version 10.9.2 (10.9.2) to /Users/<mumble>/Library/Logs/DiagnosticReports/Finder_2014-04-18-090317_Dougs-M acBook-Air.crash

     

    Hope this is helpful. Thanks in advance for your continued help here.

     

    --Doug

  • by Linc Davis,

    Linc Davis Linc Davis Apr 18, 2014 11:08 AM in response to drengfer
    Level 10 (208,037 points)
    Applications
    Apr 18, 2014 11:08 AM in response to drengfer

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.

    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.

    Here's a summary of what you need to do, if you choose to proceed:

    ☞ Copy a line of text in this window to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

    Triple-click anywhere in the line of text below on this page to select it:

    PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { ((a==0)); }; BI () { $PB\ :CFBundleIdentifier "$1"; }; LC () { $2 launchctl list | awk 'NR>1&&!/0x|\.[0-9]+$|com\.apple\.(AirPortBaseStationAgent|launchctl\.(Aqua|Background|System))$/{print $3}' | grep -Fv "$1"; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; ((l>25)) && o=`head -n25 <<< "$o"`$'\n'"and $((l-25)) more line(s)"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; Pu () { [[ "$s" ]] || return; n=$((${#s[*]}-1)); c="${s[*]}"; s[$n]=${s[$n]%[.+-]*}; o=$((s[n]/$1)); o=$((o>=$2?o:0)); Ps "Current $3 activity by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]} ($4)"; }; R () { o=; s=; ((r==0)); }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; u=$((t-`sysctl -n kern.boottime | cut -c9-18`)); { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p;12p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps Model; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^EO]|x([^8]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm POST; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/s/^.*://p' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;/Apple|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm Heat; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load"; o=`nvram boot-args | awk '{$1=""};1'`; Ps "boot-args"; o=`fdesetup status | sed -En '/Of/!{s/^.+is |\.//g;p;}'`; Ps FileVault; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|dead[^l]|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' -o -k Sender fseventsd -k Message CReq 'SL' | tail -n25 | awk '/:/{$4=""};1'`; Pm Log; o=`df -m / | awk 'NR==2{print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); ((s[4]<85)) && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU activity" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); Pu 1 0 CPU %; }; o=`iostat -n1 | awk 'NR==3{printf "%d",$3}'`; o=$((o>=5?o:0)); Ps "Average I/O (MB/s)"; R && s=(`sudo iotop -C 10 1 -m/ | awk '$8~/[RW]/{print $4,$1,$9}' | tail -1`); Pu 10000000 0 I/O MB/s; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | tail -1`); Pu 1 25000 port \#;  sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; bi=`egrep '\.(kext|xpc)/(Contents/)?Info.plist$' <<< "$sys" | while read i; do [[ -f "$i" ]] && BI "$i"; done`; o=`kextstat -kl | grep -Fv "$bi" | cut -c53- | cut -d\< -f1`; Pm "Kernel extensions"; li=`egrep 'Launch[AD].+\.plist$' <<< "$sys"`; jl=`while read f; do [[ -f $f ]] && $PB\ :Label $f; done <<< "$li"`$'\n'"$bi"; R && o=`LC "$jl" sudo`; Pm Daemons; o=`LC "$jl"`; Pm Agents; o=`for d in {/,}L*/Lau*; do M; done | grep -Fv "$li" | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; p=`lsbom -pfc /var/db/*/*.BSD.bom | sed -En '/peri.+\/.+\./s/^\.\/[^/]+//p'`; [[ "$b" && "$l" && "$p" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do i="$d"/Info.plist; [[ -f "$i" ]] || continue; ID=$(BI "$i") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Shared libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -exec cksum {} \; | awk '{print $3"\t"$1}' | grep -Fv "$p" | awk '{print $1}'`; Pm "Periodic scripts"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=; defaults read /Library/Preferences/com.apple.alf globalstate | grep -q 0 || o=On; Ps Firewall; o=`scutil --proxy | egrep 'Prox.+: [^0]'`; Pm Proxies; o=`scutil --dns | awk '/r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./{print $NF;exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not ";exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/&&$3!~/(255\.){3}0/;/v6:/&&$2!~/A/'`; Pm TCP/IP; [[ "$I" =~ [AW]i ]] && { o=`/S*/*/P*/*/*/*/*/airport -I | awk '/lR/{print $2}'`; o=$((o<=-87?o:0)); Ps RSSI; }; tb=(`netstat -b -I $i | tail -1 | awk '{print $7,$10}'`); m=(50 10); d=(down up); f=(recvfrom sendto); for i in 0 1; do o=$((tb[i]/u/1024)); o=$((o>=m[i]?o:0)); Ps "Average  ${d[$i]}load activity (KiB/s)"; R && s=(`sudo dtrace -n 'syscall::'${f[$i]}':return {@[execname,uid]=sum(arg0)} tick-10sec {exit(0)}' | tail -1`); Pu 10240 0 ${d[$i]}load KiB/s; done; R && o=`sudo profiles -P | grep : | wc -l`; Ps Profiles; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc hosts <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "App check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`; Pm "Hidden apps"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font issues"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; ((UID==0)) && o=root; Ps UID; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
    
    
    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

    8. If you see an error message in the Terminal window such as "syntax error," enter

    exec bash

    and press return. Then paste the script again.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

    [Process completed]

    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

    ________________________________

     
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
  • by drengfer,

    drengfer drengfer Apr 18, 2014 6:55 PM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 18, 2014 6:55 PM in response to Linc Davis

    (The finder crashes appear to be caused by Google Drive. I've turned off "show sync file status icons" in its preferences, and the crashes have stopped. Still, they started recently and rather spontaneously; despite plenty of chatter on Google's support page, it's a bit disconcerting.)

     

    (Fan now running non-stop; mDNSResponder errors streaming; sigh and sigh.)

     

    Here you go (TIA!):

     

    System Version: OS X 10.9.2 (13C64)

    Kernel Version: Darwin 13.1.0

    Boot Mode: Normal

    Time since boot: 9:28

     

    Model: MacBookAir4,1

     

    USB

     

       USB Receiver (Logitech Inc.)

     

    System diagnostics

     

       2014-04-14 UNKNOWN spin

       2014-04-14 cookied spin

       2014-04-15 Console spin

       2014-04-15 ScreenSaverEngine spin

       2014-04-15 ScreenSaverEngine spin

       2014-04-15 syncdefaultsd spin

       2014-04-16 WindowServer spin

       2014-04-16 backupd spin

       2014-04-16 mds_stores spin

       2014-04-18 ScreenSaverEngine spin

     

    User diagnostics

     

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 Finder crash *

       2014-04-18 iTunes crash

     

        * Code injection

     

    Log

     

       Apr 16 14:24:03  kernel[0]: waitForUrgentScanEntry: tErrAssert=2

       --- last message repeated 413 times ---

       Apr 16 14:24:03  kernel[0]: waitForUrgentScanEntry: tEtry: tErrAssert=2

       Apr 16 14:24:03  kernel[0]: waitForUrgentScanEntry: tErrAssert=2

       --- last message repeated 479 times ---

       Apr 16 14:24:04  kernel[0]: waitForUrgentScanEntry: tEtry: tErrAssert=2

       Apr 16 14:24:04  kernel[0]: waitForUrgentScanEntry: tErrAssert=2

       --- last message repeated 381 times ---

       Apr 16 14:24:05  kernel[0]: waitForUrgentScanEntry: tEtry: tErrAssert=2

       Apr 16 14:24:05  kernel[0]: waitForUrgentScanEntry: tErrAssert=2

       --- last message repeated 137 times ---

       Apr 16 14:24:37  kernel[0]: process Notes[4743] caught causing excessive wakeups. Observed wakeups rate (per sec): 23639; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 6400000

       Apr 16 14:47:28  kernel[0]: process firefox[286] thread 3274 caught burning CPU! It used more than 50% CPU (Actual recent usage: 54%) over 180 seconds. thread lifetime cpu usage 92.484384 seconds, (87.441594 user, 5.042790 system) ledger info: balance: 90003935433 credit: 90003935433 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 165288638664

       Apr 16 14:50:07  kernel[0]: process WindowServer[118] thread 903 caught burning CPU! It used more than 50% CPU (Actual recent usage: 51%) over 180 seconds. thread lifetime cpu usage 158.752300 seconds, (78.803236 user, 79.949064 system) ledger info: balance: 90007777709 credit: 157353713300 debit: 67345935591 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 175627836924

       Apr 16 18:00:29  kernel[0]: process backupd[555] thread 33728 caught burning CPU! It used more than 50% CPU (Actual recent usage: 78%) over 180 seconds. thread lifetime cpu usage 146.685340 seconds, (74.209761 user, 72.475579 system) ledger info: balance: 90003289340 credit: 146468892670 debit: 56465603330 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 114930545309

       Apr 17 13:44:23  kernel[0]: ASP_TCP CancelOneRequest: cancelling slot 3 error 89 reqID 5 flags 0x9 afpCmd 0x14 so 0xffffff80143eb8e8

       Apr 17 13:44:29  kernel[0]: ASP_TCP CancelOneRequest: cancelling slot 3 error 89 reqID 5 flags 0x9 afpCmd 0x14 so 0xffffff801509b3b8

       Apr 17 17:26:37  kernel[0]: AFP_VFS afpfs_DoReconnect: Max reconnect time: 60 secs, Connect timeout: 30 secs for /Volumes/TMBackup

       Apr 17 17:26:37  kernel[0]: ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

       --- last message repeated 4 times ---

       Apr 17 17:27:42  kernel[0]: AFP_VFS afpfs_dead: called on vfsid 22

       Apr 17 17:27:42  kernel[0]: ASP_TCP CancelOneRequest: cancelling slot 18 error 89 reqID 3861 flags 0x29 afpCmd 0x3C so 0xffffff8013eb9410

       Apr 17 17:27:42  kernel[0]: ASP_TCP CancelOneRequest: cancelling slot 19 error 89 reqID 3862 flags 0x29 afpCmd 0x22 so 0xffffff8013eb9410

       Apr 17 17:27:42  kernel[0]: ASP_TCP CancelOneRequest: cancelling slot 20 error 89 reqID 3863 flags 0x29 afpCmd 0x22 so 0xffffff8013eb9410

       Apr 18 17:34:07  kernel[0]: process ScreenSaverEngin[1137] caught causing excessive wakeups. Observed wakeups rate (per sec): 180; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45117

     

    Current I/O activity by process "mdworker" with UID 89 (MB/s): 1

     

    Kernel extensions

     

       com.intego.kext.VirusBarrierKPI (10.6.14)

       com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.14)

       com.intego.iokit.VBX6NKE (1)

       com.intego.iokit.BehavioralKext (1)

       com.intego.iokit.VirusBarrierX6Service (10.6.14)

     

    Daemons

     

       com.intego.VirusBarrier.antivandal.hks

       com.intego.VirusBarrier.bm_injector_64

       com.intego.VirusBarrier.bm_injector_32

       com.intego.VirusBarrier.bm_controller

       com.intego.VirusBarrierX6.realtime.daemon

       com.teamviewer.service

       com.teamviewer.Helper

       com.microsoft.office.licensing.helper

       com.intego.VirusBarrierX6.scanner.daemon

       com.intego.VirusBarrierX6.daemon

       com.intego.task.manager.daemon

       com.intego.netupdate.daemon

       com.intego.commonservices.metrics.kschecker

       com.intego.commonservices.icalserver

       com.intego.commonservices.daemon

       com.google.keystone.daemon

       com.adobe.fpsaud

     

    Agents

     

       com.apple.photostream-agent

       com.teamviewer.desktop

       com.teamviewer.teamviewer

       com.intego.VirusBarrierX6.alert

       com.intego.task.manager.notifier

       com.intego.netupdate.agent

       com.intego.commonservices.statusitem

       com.google.keystone.system.agent

       com.canon.MFManager

       com.brother.LOGINserver

       com.ecamm.printopia

       com.citrixonline.GoToMeeting.G2MUpdate

       com.amazon.cloud-player

       com.adobe.ARM.UUID

     

    launchd items

     

       /Library/LaunchAgents/com.brother.LOGINserver.plist

           (com.brother.LOGINserver)

       /Library/LaunchAgents/com.canon.MFManager.plist

           (com.canon.MFManager)

       /Library/LaunchAgents/com.google.keystone.agent.plist

           (com.google.keystone.system.agent)

       /Library/LaunchAgents/com.intego.commonservices.statusitem.plist

           (com.intego.commonservices.statusitem)

       /Library/LaunchAgents/com.intego.netupdate.agent.plist

           (com.intego.netupdate.agent)

       /Library/LaunchAgents/com.intego.task.manager.notifier.plist

           (com.intego.task.manager.notifier)

       /Library/LaunchAgents/com.intego.VirusBarrierX6.alert.plist

           (com.intego.VirusBarrierX6.alert)

       /Library/LaunchAgents/com.intego.VirusBarrierX6.statusitem.plist

           (com.intego.VirusBarrierX6.statusitem)

       /Library/LaunchAgents/com.teamviewer.teamviewer.plist

           (com.teamviewer.teamviewer)

       /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

           (com.teamviewer.desktop)

       /Library/LaunchDaemons/com.adobe.fpsaud.plist

           (com.adobe.fpsaud)

       /Library/LaunchDaemons/com.google.keystone.daemon.plist

           (com.google.keystone.daemon)

       /Library/LaunchDaemons/com.intego.commonservices.daemon.plist

           (com.intego.commonservices.daemon)

       /Library/LaunchDaemons/com.intego.commonservices.icalserver.plist

           (com.intego.commonservices.icalserver)

       /Library/LaunchDaemons/com.intego.commonservices.metrics.kschecker.plist

           (com.intego.commonservices.metrics.kschecker)

       /Library/LaunchDaemons/com.intego.netupdate.daemon.plist

           (com.intego.netupdate.daemon)

       /Library/LaunchDaemons/com.intego.task.manager.daemon.plist

           (com.intego.task.manager.daemon)

       /Library/LaunchDaemons/com.intego.VirusBarrierX6.daemon.plist

           (com.intego.VirusBarrierX6.daemon)

       /Library/LaunchDaemons/com.intego.VirusBarrierX6.scanner.daemon.plist

           (com.intego.VirusBarrierX6.scanner.daemon)

       /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

           (com.microsoft.office.licensing.helper)

       /Library/LaunchDaemons/com.teamviewer.Helper.plist

           (com.teamviewer.Helper)

       /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

           (com.teamviewer.service)

       Library/LaunchAgents/com.adobe.ARM.UUID.plist

           (com.adobe.ARM.UUID)

       Library/LaunchAgents/com.amazon.cloud-player.plist

           (com.amazon.cloud-player)

       Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist

           (com.citrixonline.GoToMeeting.G2MUpdate)

       Library/LaunchAgents/com.ecamm.printopia.plist

           (com.ecamm.printopia)

     

    Startup items

     

       /Library/StartupItems/IntegoCommon/IntegoCommon

       /Library/StartupItems/IntegoCommon/StartupParameters.plist

     

    Bundles

     

       /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

           (net.telestream.wmv.import)

       /Library/Intego/IntegoStatusItem.bundle

           (com.intego.statusitem)

       /Library/Intego/netupdated.bundle

           (com.intego.NetUpdateDaemon)

       /Library/Intego/TaskManager/TM_Notifier.app

           (com.intego.commonservices.taskmanager.notifier)

       /Library/Intego/virusbarrier.bundle

           (com.intego.VirusBarrierIntegod)

       /Library/Internet Plug-Ins/AdobePDFViewer.plugin

           (com.adobe.acrobat.pdfviewer)

       /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

           (com.adobe.acrobat.pdfviewerNPAPI)

       /Library/Internet Plug-Ins/CANONiMAGEGATEWAYDL.plugin

           (jp.Canon.cig.npdownload)

       /Library/Internet Plug-Ins/Flash Player.plugin

           (com.macromedia.Flash Player.plugin)

       /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

           (net.telestream.wmv.plugin)

       /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

           (com.google.googletalkbrowserplugin)

       /Library/Internet Plug-Ins/o1dbrowserplugin.plugin

           (com.google.o1dbrowserplugin)

       /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

           (com.microsoft.sharepoint.browserplugin)

       /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

           (com.microsoft.sharepoint.webkitplugin)

       /Library/Internet Plug-Ins/Silverlight.plugin

           (com.microsoft.SilverlightPlugin)

       /Library/Internet Plug-Ins/SlingPlayer.plugin

           (com.slingmedia.slingplayer.plugin.nspapi)

       /Library/PreferencePanes/Flash Player.prefPane

           (com.adobe.flashplayerpreferences)

       /Library/PreferencePanes/Flip4Mac WMV.prefPane

           (net.telestream.wmv.prefpane)

       /Library/PreferencePanes/NetUpdate.prefPane

           (com.intego.preference.netupdate)

       /Library/QuickTime/CanonMJPEGAVI.component

           (jp.co.canon.MJPEGAVIExporter)

       /Library/QuickTime/CanonMJPEGAVIDec.component

           (jp.co.canon.CanonMJPEGAVIDec)

       /Library/QuickTime/CanonText.component

           (jp.co.canon.Text)

       /Library/QuickTime/Flip4Mac WMV Advanced.component

           (net.telestream.wmv.advanced)

       /Library/QuickTime/Flip4Mac WMV Export.component

           (net.telestream.wmv.export)

       /Library/QuickTime/Flip4Mac WMV Import.component

           (net.telestream.wmv.import)

       /Library/Services/VirusBarrier X6 Service.service

           (com.intego.VirusBarrier_X6_Service)

       Library/Address Book Plug-Ins/SkypeABDialer.bundle

           (com.skype.skypeabdialer)

       Library/Address Book Plug-Ins/SkypeABSMS.bundle

           (com.skype.skypeabsms)

       Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

           (com.citrixonline.mac.WebDeploymentPlugin)

       Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

           (com.Google.GoogleEarthPlugin.plugin)

       Library/Internet Plug-Ins/WebEx64.plugin

           (com.cisco_webex.plugin.gpc64)

       Library/PreferencePanes/Printopia.prefPane

           (com.ecamm.printopia)

     

    DNS (from DHCP): 208.201.224.11

     

    Average  upload activity (KiB/s): 22

     

    App check

     

       com.google.GoogleDrive

     

    Safari extensions

     

       LastPass

       DuckDuckGo

     

    Restricted user files: 224

     

    Font issues: 25

     

    Elapsed time (s): 260

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Apr 18, 2014 7:14 PM in response to drengfer
    Level 10 (208,037 points)
    Applications
    Apr 18, 2014 7:14 PM in response to drengfer

    Remove the Intego product by following the instructions on this page. If you have a different version, the procedure may be different.

    Back up all data before making any changes.

  • by drengfer,

    drengfer drengfer Apr 18, 2014 7:29 PM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 18, 2014 7:29 PM in response to Linc Davis

    Thanks for getting back to me so quickly. May I ask why you want me to remove the AV software? I've been running it for years on this machine and all other macs in the house with no problems. I can recall no changes or updates to it of late that would explain the start of my current problems. Would appreciate some insight here. Thanks.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Apr 18, 2014 7:37 PM in response to drengfer
    Level 10 (208,037 points)
    Applications
    Apr 18, 2014 7:37 PM in response to drengfer

    May I ask why you want me to remove the AV software?

     

    Because it's the likely cause of your problem, and even if it isn't, it's worse than useless.

     

    1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to your computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
      
    If you find this comment too long or too technical, read only sections 5, 6, and 10.
      
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
      
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
       
    The following caveats apply to XProtect:
    • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
      
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
       
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    • It can easily be disabled or overridden by the user.
    • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
      
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
           
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
     
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
      
    Software from an untrustworthy source
    • Software of any kind is distributed via BitTorrent. or Usenet, or on a website that also distributes pirated music or movies.
    • Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, your browser, or anything else.
    • Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    • The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
    • High-priced commercial software such as Photoshop is "cracked" or "free."
    • An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
    Conditional or unsolicited offers from strangers
    • A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    • A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    • You win a prize in a contest you never entered.
    • Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
    • A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
    • Anything online that you would expect to pay for is "free."
    Unexpected events
    • You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    • An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    • Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
      
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
      
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
       
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript—in your browsers.
       
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.

    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
      
    Why shouldn't you use commercial "anti-virus" products?
    • To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Research has shown that most successful attacks are "zero-day"—that is, previously unknown. Recognition-based malware scanners do not defend against such attacks.
    • Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    • In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    • By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    • Most importantly, a false sense of security makes you more vulnerable.
    8. An anti-malware product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
        
    An anti-virus app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
        
    A Windows malware attachment in email is usually easy to recognize by the file name alone. An actual example:
      
    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
       
    You don't need any software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's seldom a reason to use recognition software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every unknown email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may be useful if an ill-informed network administrator says you must run some kind of "anti-virus" application.
      
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
      
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
        
    10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. "Hmmmm, this torrent is a crack of that new game I want. I think I'll download it. It could be a trojan, but the antivirus will warn me if it is." Then they wonder why their Mac is so slow all of a sudden. It's slow because it's running flat out mining Bitcoins for a hacker who has already sold their credit card number and banking passwords to a criminal gang. Maybe a week later the antivirus does warn them, but what good does that do?
        
    Nothing can lessen the need for safe computing practices.
  • by drengfer,

    drengfer drengfer Apr 21, 2014 12:17 PM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 21, 2014 12:17 PM in response to Linc Davis

    Linc--

     

    Reporting in after 3 days of running, having taken your advice for action. Thanks for the on-point diagnosis, advice, and education. Machine has run flawlessly since I uninstalled the Intego AV software. TimeMachine is also more reliable. (Google Drive still hinky, but from Google's support boards, it appears that others are having the same problem, and there is a workaround.)

     

    Thanks so much for your timely and supportive assistance!!!

     

    BR,

     

    Doug