williamfromfpo

Q: unable to see top movies search and other functions.  I can see the photos and tv shows I have saved on apple tv but can not see the iTunes store.

My apple tv which i have had for several years, 1st or 2nd gen. Before I would see top movies and top tv show displayed.  I can see the shows that I had stored on the apple tv but now it is impossilbe to purchase for the apple tv.  It shows I am logged in to the apple store.

any ideas???

iMac, OS X Mavericks (10.9), iMovies, video card

Posted on Apr 17, 2014 8:05 AM

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Q: unable to see top movies search and other functions.  I can see the photos and tv shows I have saved on apple tv but can not ... more

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  • by DeafMac,

    DeafMac DeafMac Apr 18, 2014 8:46 PM in response to williamfromfpo
    Level 1 (10 points)
    Apr 18, 2014 8:46 PM in response to williamfromfpo

    Same here, and I have an ATV3 so I can reassure all that it's not just an ATV1 issue.

     

    No access to iTunes or other apps (Netflix, Hulu) at all. When I did a restart, I was able to see "computers" and "settings" on the ATV screen for several minutes. Still no access to iTunes or other apps now showing up (Netflix, etc).

     

    Seems to be a system-wide issue; see if Apple comes out with a fix or announcement soon. I was hoping to rent a movie tonight -- guess I'll be switching to my Panasonic Smart Viera's stupid internet apps to watch Netflix.

  • by Dennis Swan,

    Dennis Swan Dennis Swan Apr 18, 2014 8:52 PM in response to DeafMac
    Level 1 (19 points)
    iCloud
    Apr 18, 2014 8:52 PM in response to DeafMac

    DeafMac,  I just purchased the latest ATV, I assume that it is a gen 3.  It will access itunes and I can download movies just fine.  I don't have a Netflix account, so can't try that. 

  • by cgdalton82,

    cgdalton82 cgdalton82 Apr 18, 2014 9:38 PM in response to williamfromfpo
    Level 1 (0 points)
    Apr 18, 2014 9:38 PM in response to williamfromfpo

    We're also experiencing this issue (apple tv 1).  I'm able to pull content from itunes, but not from the ATV directly.  We were able to watch an episode of the wire (an hour long), but watching a movie (closer to 2 hours) causes stuttering in playback.  I also noticed that when your cursor is sitting on "My Movies", the title images that appear on top sort of flip on and off, like it's constantly refreshing -- in between refresh is show the generic film reel image, as if it can't find the image that represents the movie.  I'm glad to hear it's all over the place--I thought I'd ****** up my machine somehow.  Hopefully they'll push out an update to resolve this.  Found this thread referenced in https://discussions.apple.com/thread/6099057

  • by DeafMac,

    DeafMac DeafMac Apr 18, 2014 9:53 PM in response to Dennis Swan
    Level 1 (10 points)
    Apr 18, 2014 9:53 PM in response to Dennis Swan

    Strange -- I still can't access iTunes, or Netflix (NYC) through ATV, or even my computer files but I'm not having a problem with access through my Panasonic's built-in apps, just the ATV. A restart doens't solve the issue, but I'm going to wait a bit before doing a factory reset. Looking at the firestorm here, it seems to be a widespread issue.

  • by mathteacher973,

    mathteacher973 mathteacher973 Apr 19, 2014 4:14 AM in response to williamfromfpo
    Level 1 (0 points)
    Apr 19, 2014 4:14 AM in response to williamfromfpo

    I have been working on this for the past day or so.  I own an Apple TV 1st Gen and have always love the fact that I can download item on the hard drive without having iTunes running on the computer.   I ordered "The Secret Life of Walter Mitty" and it worked on 4/16 just fine.  The next day I was trying to watch some other movies that I have downloaded on my iMac.  When I went to the MOVIES tab, the only items that appeared were "My Movies" and "Trailers".  I attemted to see if there was a connection between the Apple TV and iTunes...nope.  I couldn't watch any tailers. 

     

    I have done the following...

     

    Factory Restore

    Run Diagnostic

    Reset

     

    I have even though of just running off of the original 1.0 software, but my Apple TV wasn't authorized to play some of the movies.  The HD movies couldn't be copied over on the 1.0 system.  (I have made some of my own HD movies, and it wouldn't store on the hard drive.)

     

    Frustrated and hoping that Apple will make an update (hopefully).

     

    <Edited by Host>

  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH Apr 18, 2014 11:09 PM in response to mathteacher973
    Level 5 (5,774 points)
    iLife
    Apr 18, 2014 11:09 PM in response to mathteacher973

    Yup, noticed this issue today, was wondering what was happening. Most definitely now an emerging issue. Makes me feel relived now.

     

    Haha.

  • by J. A. Woodfield1,

    J. A. Woodfield1 J. A. Woodfield1 Apr 19, 2014 12:25 AM in response to HACKINT0SH
    Level 1 (5 points)
    Apr 19, 2014 12:25 AM in response to HACKINT0SH

    I'll join the group- I'm one of the first adaptors. Still have ATV1 been working fine, haven't upgraded since my high end Sony Plasma pre-dates HDMI and component working fine. Experiencing the same as everyone else. Did all the resets (including back to factory and starting all over). Diagnostic said it working fine (isn't)

     

    With this many posts I'm surprised Apple hasn't chimed in to at least tell us there is a problem and when they would have it fixed instead of leaving everyone in the dark. Is there any place on the support page that you can on status of ATV?

     

    Where's Apple support when you need them, I thought they monitored the discussion pages?

     

    Frustrating to say the least

  • by roreu,

    roreu roreu Apr 19, 2014 1:40 AM in response to williamfromfpo
    Level 1 (0 points)
    Apr 19, 2014 1:40 AM in response to williamfromfpo

    Same issue observed. ATV 1st generation without access to iTunes store; sluggish reaction on remote; annoying, constant refresh of movie and TV show covers; massive glitches during playback of HD movies.

     

    Unfortunately, I thought these were my individual problems and I reset my ATV, but this did not help at all.

     

    My ATV 3rd gen works just fine.

     

    Let's see whether Apple comes up with a solution for a problem that it might have caused in the first place.

  • by DavidMHK,

    DavidMHK DavidMHK Apr 19, 2014 2:09 AM in response to williamfromfpo
    Level 1 (0 points)
    Apr 19, 2014 2:09 AM in response to williamfromfpo

    Yes, I can confirm - same issue and symptoms here with an ATV 1st gen. Went to the apple store in Hong Kong but the "genius" was clueless as they never sold this model in HK (I got mine in Australia).

    Did all the obvious: restore factory settings etc, to no avail.

  • by minoopgbr,

    minoopgbr minoopgbr Apr 19, 2014 7:02 AM in response to DavidMHK
    Level 1 (0 points)
    Apr 19, 2014 7:02 AM in response to DavidMHK

    all of the above too!!!! we have an atv gen 1 these probs. started last night we've tried all the usual stuff but to no avail.  We are "happy" to learn it's not just our atv - but this needs to be addressed by apple as soon as....

  • by Hilly71,

    Hilly71 Hilly71 Apr 19, 2014 7:06 AM in response to williamfromfpo
    Level 1 (0 points)
    Apr 19, 2014 7:06 AM in response to williamfromfpo

    As I have been dealing with this crap for 10 hours now trying a work around to get my streaming from itunes on my pc through my ATV gen1 (either 1) with blocking internet traffic and allowing just wi-fi, with no luck, I give up. APPLE HAD BETTER GET THIS FIXED TONIGHT. OVER IT!!!!!   .................... CAN SOMEBODY BE SO KIND TO POST WHEN THIS IS UP AND RUNNING FOR THEM. I will do so also. Cheers.

  • by georgevargas,

    georgevargas georgevargas Apr 19, 2014 8:56 AM in response to minoopgbr
    Level 1 (15 points)
    Apr 19, 2014 8:56 AM in response to minoopgbr

    We are trying to group everyone with this issue into one main thread at

     

    https://discussions.apple.com/message/25501334#25501334

     

    and are asking that you please click the "I have this question too" link, and to please write to apple at

    https://www.apple.com/feedback/appletv.html

     

    Please come join us! 

     

    Apple TV first-generation users cut off from iTunes content

     

    http://www.macuser.co.uk/8925-apple-tv-1st-gen-not-working

  • by mathteacher973,

    mathteacher973 mathteacher973 Apr 19, 2014 11:07 AM in response to georgevargas
    Level 1 (0 points)
    Apr 19, 2014 11:07 AM in response to georgevargas

    I just got off the phone with Apple and it is a know issue.  According to the person I talked to the engineers (or software designers) are working on it.  The customer service representative stated that access to iTunes from the ATV is being blocked for some reason.  He also stated that "hopefully" the problem will be resolved within the next 48 hours.  So, perhaps by Monday the 1st Generation Apple TV's will have access to iTunes and the device will work properly.

     

    Crossing my fingers!

  • by blink214,

    blink214 blink214 Apr 19, 2014 1:51 PM in response to williamfromfpo
    Level 1 (4 points)
    Apr 19, 2014 1:51 PM in response to williamfromfpo

    discovered my gen 1 tv cutoff yesterday-since this seems to be a system wide problem, i wouldnt put it past apple to cause this so everyone would upgrade to new apple tv's.

  • by noelfromact,

    noelfromact noelfromact Apr 19, 2014 4:41 PM in response to mathteacher973
    Level 1 (0 points)
    Apr 19, 2014 4:41 PM in response to mathteacher973

    Thanks v much for contacting Apple on this, and being able to get through to them.

     

    It's good to know they are now addressing the issue.

     

    Perhaps the system works (i.e. this kind of forum)!

     

    Somebody else asked if the loss of Internet Radio is also part of this.

     

    I'm not sure about that as mine went a week or so before the iTunes store problem.

     

    I think it is a content server issue though as it is only the list of radio stations that no longer shows.

     

    If you create a playlist of them from your computer and sync that to the ATV they all play fine.

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