HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

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61485

Q: my phone is disabled

my phone is disabled

iPhone 4, iOS 4, its disabled

Posted on Apr 15, 2014 10:24 PM

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Q: my phone is disabled

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  • by norm123,

    norm123 norm123 Apr 19, 2014 7:47 AM in response to 61485
    Community Specialists
    Apr 19, 2014 7:47 AM in response to 61485

    Hello 61485

     

    To get passed your iPhone being disabled, you will need to put it into recovery mode and then use iTunes to restore it. If you have a back up, then you can put that back up back on after the restore is completed.

     

    iOS: Forgotten passcode or device disabled after entering wrong passcode

    http://support.apple.com/kb/ht1212

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the Connect to iTunes screen.
    5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

     

    Regards,

    -Norm G.