HT204406: Get help with iTunes Match

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Q: Although I have subscribed to ITunes Match my ipad setting only states under Settings Music, to subscribe to iTunes Match. But i have subscribed. i have played the downloaded songs from the icloud, too, and when i turn off my computer, the ipad music goes

I subscribed to Music Match with iTunes and yet my ipad settings for Music only still has the option to subscribe, and therefore I cannot click on an option to Activagte iTunes Match, since it is not there. I have all the right number of songs from the icloud showing up in my ipad now, and I have played a few, but when I tried to turn off the computer, it showed a field stating that my ipad music would stop playing too, and it did. I thought this might have something to do with homesharing, but this I thought was something separate from iCloud.

 

There is something wrong, but I don't understand what. It has just synced, but the problem persists.

iPad Air Wi-Fi, iOS 7.1, A brand new Air ipad

Posted on Apr 18, 2014 6:18 PM

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Q: Although I have subscribed to ITunes Match my ipad setting only states under Settings Music, to subscribe to iTunes Match. But i h ... more

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  • by randers4,

    randers4 randers4 Apr 18, 2014 6:59 PM in response to piperville
    Level 9 (62,891 points)
    Apr 18, 2014 6:59 PM in response to piperville

    Home sharing is separate from iTunes Match.  Sounds like you were playing music using home sharing, which turned off when you turned off your computer.

     

    Open iTunes on your computer and go to the Store menu.  Confirm that there is a setting called Turn Off iTunes Match.  That will confirm that iTunes Match is enabled on your computer.  Then check to see what Apple ID you subscribed to iTunes Match with.  It will be the ID in Store>View Account (in parentheses).

     

    On your iPad, confirm that you are signed in with this same ID in Settings>iTunes & App Store (at the top).  If so, you should see an iTunes Match setting listed with an on/off slider.  Slide it on to enable iTunes Match on your iPad.

  • by Ak_cheri,

    Ak_cheri Ak_cheri Apr 18, 2014 7:28 PM in response to piperville
    Level 1 (0 points)
    Apr 18, 2014 7:28 PM in response to piperville

    I am having the exact same problem. I have ensured iTunes Match is enabled on my computer and I am signed in exactly the same way but I do not get the iTunes Match on/off slider. All I get is subscribe to iTunes Match.

  • by randers4,Solvedanswer

    randers4 randers4 Apr 18, 2014 7:33 PM in response to Ak_cheri
    Level 9 (62,891 points)
    Apr 18, 2014 7:33 PM in response to Ak_cheri

    Try going to Settings>iTunes & App Store, tap the ID, sign out, then sign back in.  Also make sure your iPad is connected to wifi.

     

    If that doesn't work, you might want to go to iTunes on your computer and go to Store>Turn Off iTunes Match.  Then turn it back on (Store>Turn On iTunes Match>Add This Computer), wait for the match process to finish, then check your device again (it may take a few minutes to update the setting).

  • by piperville,

    piperville piperville Apr 19, 2014 9:01 AM in response to randers4
    Level 1 (0 points)
    Apr 19, 2014 9:01 AM in response to randers4

    You solved it.  I did the following that you suggested, and it worked. Thanks very much. I wonder why I had to do that though.

     

     

    Try going to Settings>iTunes & App Store, tap the ID, sign out, then sign back in.  Also make sure your iPad is connected to wifi.

  • by randers4,

    randers4 randers4 Apr 19, 2014 3:59 PM in response to piperville
    Level 9 (62,891 points)
    Apr 19, 2014 3:59 PM in response to piperville

    You're welcome.

  • by Ak_cheri,

    Ak_cheri Ak_cheri Apr 19, 2014 4:15 PM in response to piperville
    Level 1 (0 points)
    Apr 19, 2014 4:15 PM in response to piperville

    Thank you for your help, signing out and back in immediately fixed my problem!