HT203343: Resolve printer issues on your Mac

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Discipulus Amatus
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Q: I have just bought a MacBook Air and connected my Canon MX320. It prints, but I do not get an option to print double-sided which I had on Windows. Is there any work around on this? Thanks.

Although it does print, I do not seem to be able to select all the options that were available when I used it on a Windows pc, such as double sided, draft/fast printing, black and white, etc. Any tips?

MacBook Air (13-inch Mid 2013), OS X Mavericks (10.9.2)

Posted on Apr 18, 2014 8:10 PM

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Discipulus Amatus

Q: I have just bought a MacBook Air and connected my Canon MX320. It prints, but I do not get an option to print double-sided which I ... more

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  • by Discipulus Amatus,

    Discipulus Amatus Discipulus Amatus Apr 18, 2014 8:25 PM in response to Discipulus Amatus
    Level 1 (0 points)
    Apr 18, 2014 8:25 PM in response to Discipulus Amatus

    Ok. I have found the other options. But the double sided printing option is greyed out.

  • by greg sahli,

    greg sahli greg sahli Apr 19, 2014 12:45 PM in response to Discipulus Amatus
    Level 7 (25,395 points)
    Apr 19, 2014 12:45 PM in response to Discipulus Amatus

    Try using the CUPS (print control system on OS X) admin web page to set the options:

    http://lapserv.maths.cam.ac.uk/docs/osxprint108.html

  • by Paul Conaway,

    Paul Conaway Paul Conaway Apr 19, 2014 12:46 PM in response to Discipulus Amatus
    Level 3 (903 points)
    Apr 19, 2014 12:46 PM in response to Discipulus Amatus

    Discipulus Amatus, have you checked the Canon website to see if they have any updated drivers?

     

    Paul

  • by Discipulus Amatus,

    Discipulus Amatus Discipulus Amatus Apr 19, 2014 3:38 PM in response to Paul Conaway
    Level 1 (0 points)
    Apr 19, 2014 3:38 PM in response to Paul Conaway

    I did try that and downloaded the latest. Deleted my printer. Reinstalled it. But no change. Thanks for the suggestions.

  • by Discipulus Amatus,

    Discipulus Amatus Discipulus Amatus Apr 19, 2014 3:39 PM in response to greg sahli
    Level 1 (0 points)
    Apr 19, 2014 3:39 PM in response to greg sahli

    Greg: I took a look at the link but it seems relevent to Cambridge University users so I wasn't sure where to go on it. Thanks for replying.

  • by greg sahli,

    greg sahli greg sahli Apr 19, 2014 7:19 PM in response to Discipulus Amatus
    Level 7 (25,395 points)
    Apr 19, 2014 7:19 PM in response to Discipulus Amatus

    OK, sorry that was a bit too much.

     

    Here's the important part:

    _________________

    Turn on the Mac's web interface for its CUPS server

    This may already be running, but if not you will need to start it manually from the command line in the Terminal window.  To begin, open your web-browser.

    Go to your local printer configuration webpage http://localhost:631/admin

    If the CUPS server doesn't have its web interface enabled, you will get an error message "Server internal error" together with a message telling you to start the web interface, which you should do.

    sudo cupsctl WebInterface=yes

    Revisit the web page http://localhost:631/admin and it should now work correctly.  You should now be looking at the Admin page for CUPS on your Mac.

    _________

     

    Go to the web interface for CUPS, and then go to the Printers list there. Select your printer, then in the "administration" pull-down menu, set default options.

  • by Discipulus Amatus,

    Discipulus Amatus Discipulus Amatus Apr 19, 2014 8:05 PM in response to greg sahli
    Level 1 (0 points)
    Apr 19, 2014 8:05 PM in response to greg sahli

    Greg: OK. I got so far, setting the defaults, but am asked for a user name and password. What do I need to enter? I tried my apple username and p/word but that didn't work. Thanks for your assistance.

  • by greg sahli,

    greg sahli greg sahli Apr 19, 2014 9:24 PM in response to Discipulus Amatus
    Level 7 (25,395 points)
    Apr 19, 2014 9:24 PM in response to Discipulus Amatus

    Use your admin user and password - on the Mac.

    When you run a "sudo" command that means superuser do. It's asking for the administrator's user and password on that Mac. Be aware that when you type the password, it hides it from you for security (like, in case someone is watching over your shoulder).

  • by Discipulus Amatus,

    Discipulus Amatus Discipulus Amatus Apr 23, 2014 9:24 PM in response to greg sahli
    Level 1 (0 points)
    Apr 23, 2014 9:24 PM in response to greg sahli

    Thanks again, Greg.

     

    So I got in and this is the screen I got (in two images as I had to scroll down):

     

    Screen Shot 2014-04-23 at 9.22.35 PM.png
    Screen Shot 2014-04-23 at 9.22.58 PM.png
    Can you advise me on the next move? Thanks for your help.

  • by greg sahli,

    greg sahli greg sahli Apr 24, 2014 8:30 PM in response to Discipulus Amatus
    Level 7 (25,395 points)
    Apr 24, 2014 8:30 PM in response to Discipulus Amatus

    Is that auto-duplex the option you need? Try it and click "set default options."

  • by Discipulus Amatus,

    Discipulus Amatus Discipulus Amatus Apr 30, 2014 9:20 PM in response to greg sahli
    Level 1 (0 points)
    Apr 30, 2014 9:20 PM in response to greg sahli

    Greg

     

    I appreciate the trouble you have taken to reply. I set the auto-duplex option to "1" - it was "0" - but the double sided print option remains grayed out. And the defaults at the top reads:

     

    Description:Canon MX320 seriesLocation:John’s MacBook AirDriver:Canon MX320 series (color, 2-sided printing)

    Connection:usb://Canon/MX320%20series?serial=25135FDefaults:job-sheets=none, none media=na_letter_8.5x11in sides=one-sided

     

    It just seems that the Apple driver does not support double-sided printing on this printer, maybe because double-sided is done manually anyway. There is no auto-duplex feeder. In Windows, selecting double sided makes the printer print first the odd-numbered pages, then one simply turns the pages over and feeds them in again at the back of the printer, and it prints the even-numbered pages. All very simple really. I wonder why the Apple driver will not enable this?

     

    Best wishes.

    John