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Q: apple tv does not access iTunes - 4/17/2014

apple tv does not access iTunes - 4/17/2014

Apple TV (3rd generation)

Posted on Apr 17, 2014 10:30 AM

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Q: apple tv does not access iTunes - 4/17/2014

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  • by georgevargas,

    georgevargas georgevargas Apr 19, 2014 3:14 PM in response to johntynes
    Level 1 (15 points)
    Apr 19, 2014 3:14 PM in response to johntynes

    Although I use my ATV1 on a daily basis I had not used the ATV1 Internet radio option in some time and had no idea it had been disabled.  Is the issue we are all experiencing also the cause of the radio being disabled or is that intentional?  Can anyone point me to an Apple announcement or any official information on the radio aspect of the ATV1 being killed?

     

    Nice update!  Thanks for the info!

  • by RobA25,

    RobA25 RobA25 Apr 19, 2014 3:36 PM in response to IrvBd
    Level 1 (0 points)
    Apr 19, 2014 3:36 PM in response to IrvBd

    Just downloaded the new software update for ATV gen 1. I had to unplug the power cord and reconnect... And it did not work!

  • by Robert P,

    Robert P Robert P Apr 19, 2014 3:48 PM in response to RobA25
    Level 1 (35 points)
    Apr 19, 2014 3:48 PM in response to RobA25

    new software update?

    I see no update from 3.0.2

  • by rebelpilot,

    rebelpilot rebelpilot Apr 19, 2014 3:57 PM in response to Robert P
    Level 1 (0 points)
    Apr 19, 2014 3:57 PM in response to Robert P

    Well - glad I logged into this forum.  I spent all afternoon trying to get my 1st gen ATV to show me Top Movies, etc!  I will keep checking back to see if resolved.  Glad I have a Smart TV Samsung to fall back on!

     

    Jan

  • by Topper99,

    Topper99 Topper99 Apr 19, 2014 4:09 PM in response to IrvBd
    Level 1 (5 points)
    Apr 19, 2014 4:09 PM in response to IrvBd

    Same problem here. Apple TV first gen has been a brick for two days. Mucho annoyment!

    I use it every day and really rely on it. At the moment not only does it fail to connect to apple store, but if I try to stream from my Mac it's all stutters and starts. Plus it keeps restarting itself. Weird.

    Any sign of a fix? Should I phone apple support? Or wait it out?

  • by Cplang94,

    Cplang94 Cplang94 Apr 19, 2014 4:40 PM in response to rhonda214
    Level 1 (0 points)
    Apr 19, 2014 4:40 PM in response to rhonda214

    Thanks so much for checking on this.  I just realized I had the same issues as many has mentioned here with my 1st gen ATV.  I'll wait for the fix.

  • by Yeti Jones,

    Yeti Jones Yeti Jones Apr 19, 2014 4:49 PM in response to IrvBd
    Level 1 (0 points)
    Apr 19, 2014 4:49 PM in response to IrvBd

    I'm having the same issues with my Apple TV 1st gen. Does not show Top Movies or Top Music menu options, stuttering menu performance, flickering art in main menu.

  • by anthonyseven1,

    anthonyseven1 anthonyseven1 Apr 19, 2014 4:51 PM in response to Topper99
    Level 1 (0 points)
    Apr 19, 2014 4:51 PM in response to Topper99

    I found a work-around for movies I already have in iTunes, stored on my Mac: I turn off my cable modem. Then, my ATV1 started to behave itself enough so I could watch a movie. I only did this one time, YMMV.

  • by georgevargas,

    georgevargas georgevargas Apr 19, 2014 5:00 PM in response to Topper99
    Level 1 (15 points)
    Apr 19, 2014 5:00 PM in response to Topper99

    Call Apple.  Keep putting the pressure on.  The more users that contact Apple the more likely they will respond. 

  • by capecodmama,

    capecodmama capecodmama Apr 19, 2014 5:01 PM in response to johntynes
    Level 1 (4 points)
    Apple TV
    Apr 19, 2014 5:01 PM in response to johntynes

    On or about 3/26 the internet radio stations stoppped loading on ATV gen 1 followed by the itunes access being disabled. I have to imagine these 2 problems are related and probably due to Heartbleed in some form. My ATV gen 1 is hardwired via an ethernet connection rather then a wirelss connection to the internet.  I can NOT access itunes store...... but I am able to view content from my laptop that I purchased such as TV shows and movies on the ATV. I am able to sync new content from my itunes to the apple TV. TV shows on my laptop WORK properly on the ATV. Not sure if THIS IS BECAUSE OF THE ETHERNET CONNECTION. I am able to play radio stations by adding my favorite stations to a playlist  that I created in my itunes library and then syncing with ATV gen 1. Others reported they were  able to duplicate this with the radio stations in another discussion thread. So I may be at one advanatge to be able to still sync content but I am not able to have direct access to itunes via the ATV. I do hope Apple is hearing us loud and clear. I asked tech support if they ever read these duscussions since they never chime in. He said they do read it - how thotough and how often is another question. I agree we need to flood their feedback page with complaints and reports of these dysfunctions with the ATV Gen 1.

  • by noelfromact,

    noelfromact noelfromact Apr 19, 2014 5:03 PM in response to georgevargas
    Level 1 (0 points)
    Apr 19, 2014 5:03 PM in response to georgevargas

    Re: Internet Radio

     

    I lost the menu listing radio stations about a week ago so I'm not sure how connected it is to the iTunes store problem.

     

    I checked for announcements but could find nothing although it is clear Apple are pushing this new radio function of theirs.

     

    I found something on the web about adding stations to ATV Radio and followed that advice, which worked.

     

    The Radio stations that were accessible from the ATV are the same ones listed on iTunes on my computer under the Music/Internet menu. I created a copy of them (could be all but I just chose the ones I like), created a regular playlist of them and a smart playlist of that and synced it to the ATV, because that's what the article said to do. It worked find but I ended up with both playlists on the ATV, the only difference being one is sorted alphabetically.

     

    I still think it is a content server issue though, and to that extent related, as the Radio streams come from the servers operated by the stations themselves, whereas the list of them is provided by Apple.

  • by dagkag,

    dagkag dagkag Apr 19, 2014 5:38 PM in response to georgevargas
    Level 1 (0 points)
    Apr 19, 2014 5:38 PM in response to georgevargas

    Anyone get any live person at Apple who has even acknowledged the problem or proposed a fix?

  • by Mr. andy,

    Mr. andy Mr. andy Apr 19, 2014 5:51 PM in response to IrvBd
    Level 1 (0 points)
    Apr 19, 2014 5:51 PM in response to IrvBd

    I too noticed the issue.  My Atv was also Firecore with automatic updates turned off.  I initially thought my HD video card went bad so I put back the original card that was in the device before.  That was not a fix.  I did everything else everybody has done but it has not helped. 

     

    My videos are on my PC external HD and I use my Macbook as my shared, but I cannot even get the shared item to access.  This is so wrong on so many levels. 

     

    Fortunately, my Windows 7 has media center with XBMC and that is a good supplement for me.

  • by noelfromact,

    noelfromact noelfromact Apr 19, 2014 6:00 PM in response to IrvBd
    Level 1 (0 points)
    Apr 19, 2014 6:00 PM in response to IrvBd

    There appears to have been some progress from Apple.

     

    My ATV now has the menu options working, except Radio, so the store is showing but I get a message to say the store is "currently unavailable, try again later" when I try to access a movie etc.

     

    Playback is now working.

  • by EandI€,

    EandI€ EandI€ Apr 19, 2014 6:47 PM in response to FastmarcJa
    Level 1 (0 points)
    Apr 19, 2014 6:47 PM in response to FastmarcJa

    Same thing 1 st generation started about two three days ago

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