Q: I need help turning off lost mode. I found my phone, but can't use it
Help
iPhone 5
Posted on Apr 19, 2014 7:25 PM
by randers4,Solvedanswer
Putting a device in Lost Mode locks it with a passcode, unless one is already set on it. If you don't know the passcode, you can try forcing it into recovery mode (which will erase it) and restoring it to remove the passcode, as explained here: http://support.apple.com/kb/ht1808. This will likely put it in activation lock so you will need the ID and password that was used to activate it originally or it will not reactivate it. If you bought it used, you will have to get this from the previous owner or you will not be able to use the phone.
Posted on Apr 19, 2014 8:58 PM