Knuckle heads

Q: Mac won't accept id or password, any help for a nucklehead

Struggling. With passwords and ids any help for a knuckhead

Posted on Apr 19, 2014 6:55 PM

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Q: Mac won't accept id or password, any help for a nucklehead

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  • by BDAqua,

    BDAqua BDAqua Apr 19, 2014 9:38 PM in response to Knuckle heads
    Level 10 (123,628 points)
    Apr 19, 2014 9:38 PM in response to Knuckle heads

    Hi, at what point exactly?

     

    Are you able to boot at all?

  • by Knuckle heads,

    Knuckle heads Knuckle heads Apr 19, 2014 9:54 PM in response to BDAqua
    Level 1 (0 points)
    Apr 19, 2014 9:54 PM in response to BDAqua

    Hi bd aqua

    Thanks for responding

    Have not used computer for many months(ipad seems to take care of most of my needs)

    Computer starts ok

    Box pops up asking for keychain password. If I have one I certainly do not know what it is.

    Coloured disk where mouse pointer should be suggests computer is thinking hard about somthing.

    Can't get past this point.

    Thanks

    Rob

  • by BDAqua,

    BDAqua BDAqua Apr 19, 2014 10:40 PM in response to Knuckle heads
    Level 10 (123,628 points)
    Apr 19, 2014 10:40 PM in response to Knuckle heads

    What os version are we dealing with?

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

     

    Any change on the Beachball?

  • by Knuckle heads,

    Knuckle heads Knuckle heads Apr 19, 2014 11:04 PM in response to BDAqua
    Level 1 (0 points)
    Apr 19, 2014 11:04 PM in response to BDAqua

    Ok I think we are getting somewhere

    Beach ball(is that what you call it) has gone.

    My best guess is mac osx

    Now I just have the pop up box for keychain password

    Any more clues

    Thanks

    Rob

  • by BDAqua,

    BDAqua BDAqua Apr 20, 2014 1:12 AM in response to Knuckle heads
    Level 10 (123,628 points)
    Apr 20, 2014 1:12 AM in response to Knuckle heads

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed. Or an errant process eating up RAM.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

     

    /Library/StartupItems

     

    /System/Library/StartupItems

     

    /System/Library/LaunchDaemons

     

    /Library/LaunchDaemons

  • by Knuckle heads,

    Knuckle heads Knuckle heads Apr 20, 2014 3:53 PM in response to Knuckle heads
    Level 1 (0 points)
    Apr 20, 2014 3:53 PM in response to Knuckle heads

    I think I'm in

    Thanks very much for your help bd

    I will try to remember that safe boot procedure

    Thanks again

    Rob.

  • by BDAqua,

    BDAqua BDAqua Apr 20, 2014 3:55 PM in response to Knuckle heads
    Level 10 (123,628 points)
    Apr 20, 2014 3:55 PM in response to Knuckle heads

    Good to hear.