danzbassman

Q: Apple TV 3rd gen: Cannot stream video from Macbook Pro, iPhone, or iPad

This started after the last software update on my Apple TV. I now cannot stream from any device, whether it be my new MacBook Pro, my iPad 2, or iPhone 5s.

 

If I try to stream Amazon Prime video from Safari on my Macbook Pro the audio plays through AppleTV but there is no video. If I try to stream from the iPad it looks like the Apple TV is buffering for several minutes.

 

But it's not just Amazon. If I try to stream YouTube from MacBook samething; audio plays but no video. Or if the video eventually shows up its a static shot.

 

This used to work.

 

I've tried rebooting everything including my wireless router. Still no luck.

 

Wireless router is a LinkSys E3200. I have plenty of speed on the network.

 

Any suggestions>?

iPad, iOS 5.1.1

Posted on Apr 18, 2014 3:20 PM

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Q: Apple TV 3rd gen: Cannot stream video from Macbook Pro, iPhone, or iPad

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  • by jason269,

    jason269 jason269 Apr 20, 2014 7:44 AM in response to danzbassman
    Community Specialists
    Apr 20, 2014 7:44 AM in response to danzbassman

    Hello, danzbassman. 

     

    Thank you for visiting Apple Support Communities. 

     

    Here are some troubleshooting steps that I would recommend going through when experiencing this issue. 

     

    Troubleshooting performance issues with AirPlay or AirPlay Mirroring

    If you are experiencing intermittent playback or significant network lag with AirPlay or AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your iOS device, Apple TV or AirPort Express.

    Try the following suggestions:

    • Ensure that other devices are not trying to stream to the same Apple TV at the same time.
    • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
    • Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
    • If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
    • If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
    • If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
    • Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

     

    Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/ts4215

     

    Apple TV: Basic troubleshooting

    http://support.apple.com/kb/HT6106

     

    Cheers,

     

    Jason H.