HT203747: Apple Diagnostics: Reference codes

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elwaziry

Q: What is this error means 4SNS/1/40000000:TB3T-128.000

my macbook pro does not recognize the battery, and it say that its not installed and not available

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Apr 20, 2014 11:28 AM

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Q: What is this error means 4SNS/1/40000000:TB3T-128.000

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 20, 2014 11:30 AM in response to elwaziry
    Level 9 (53,445 points)
    Desktops
    Apr 20, 2014 11:30 AM in response to elwaziry

    Sounds like serious hardware problems.

     

    Take it to Apple and ask them to check it out for you.

     

    Allan

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 20, 2014 11:39 AM in response to elwaziry
    Level 9 (52,084 points)
    Mac OS X
    Apr 20, 2014 11:39 AM in response to elwaziry

    That error code indicates issues with your battery.  Follow Allan Eckert's advice.

     

    Ciao.

  • by elwaziry,

    elwaziry elwaziry Apr 20, 2014 11:41 AM in response to Allan Eckert
    Level 1 (0 points)
    Apr 20, 2014 11:41 AM in response to Allan Eckert

    Thanks, I'll make a genius appointment at my local Apple Store. but i just wanted to know if someone have any idea about this error or any solution be4 i bring it to apple?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Apr 20, 2014 11:44 AM in response to elwaziry
    Level 9 (52,084 points)
    Mac OS X
    Apr 20, 2014 11:44 AM in response to elwaziry

    The solution is to be found at the genius bar.

     

    Ciao.

  • by John Galt,

    John Galt John Galt Apr 20, 2014 11:59 AM in response to elwaziry
    Level 8 (48,544 points)
    Mac OS X
    Apr 20, 2014 11:59 AM in response to elwaziry

    Apple does not publicly divulge the meanings of the error codes, but the applicable procedure for that particular code calls for a shutdown / startup cycle, followed by resetting the NVRAM, followed by replacing the logic board. You can do the first two yourself.

     

    NVRAM reset:

     

    1. Shut down your Mac.
    2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    3. Turn on the computer.
    4. Press and hold the Command-Option-P-R keys before the gray screen appears.
    5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    6. Release the keys.

     

    After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 20, 2014 12:02 PM in response to John Galt
    Level 9 (53,445 points)
    Desktops
    Apr 20, 2014 12:02 PM in response to John Galt

    Hi John,

     

    That is what happened to my MBP. I reset NVRAM only to have the same error again. I took it to Apple expecting a battery replacement but was told that it was a problem with the motorboard. After they replaced it I have had no more problems with it.

     

    Allan

  • by John Galt,

    John Galt John Galt Apr 20, 2014 12:18 PM in response to Allan Eckert
    Level 8 (48,544 points)
    Mac OS X
    Apr 20, 2014 12:18 PM in response to Allan Eckert

    Right, I think the NVRAM reset will be a waste of time but it's harmless enough to try.

  • by elwaziry,

    elwaziry elwaziry Apr 20, 2014 12:31 PM in response to John Galt
    Level 1 (0 points)
    Apr 20, 2014 12:31 PM in response to John Galt

    hi John

    thanks alot for ur help..i did make what u said PRam reset and SMC reset and the problem still the same..

    but i did not think about what u did say(logic board Battery) do u think it will solve it?  it would be great and u will save me to pay this money which i do not have now

  • by John Galt,Helpful

    John Galt John Galt Apr 20, 2014 1:29 PM in response to elwaziry
    Level 8 (48,544 points)
    Mac OS X
    Apr 20, 2014 1:29 PM in response to elwaziry

    There is no way to be certain other than to have Apple evaluate your Mac. It may be eligible for a flat rate repair, which would be the most cost-effective solution, but only they can make that determination.