HT203747: Apple Diagnostics: Reference codes
Learn about Apple Diagnostics: Reference codes
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All replies
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Helpful answers
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Apr 20, 2014 11:30 AM in response to elwaziryby Allan Eckert,Sounds like serious hardware problems.
Take it to Apple and ask them to check it out for you.
Allan
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Apr 20, 2014 11:39 AM in response to elwaziryby OGELTHORPE,That error code indicates issues with your battery. Follow Allan Eckert's advice.
Ciao.
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Apr 20, 2014 11:41 AM in response to Allan Eckertby elwaziry,Thanks, I'll make a genius appointment at my local Apple Store. but i just wanted to know if someone have any idea about this error or any solution be4 i bring it to apple?
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Apr 20, 2014 11:44 AM in response to elwaziryby OGELTHORPE,The solution is to be found at the genius bar.
Ciao.
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Apr 20, 2014 11:59 AM in response to elwaziryby John Galt,Apple does not publicly divulge the meanings of the error codes, but the applicable procedure for that particular code calls for a shutdown / startup cycle, followed by resetting the NVRAM, followed by replacing the logic board. You can do the first two yourself.
- Shut down your Mac.
- Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
- Turn on the computer.
- Press and hold the Command-Option-P-R keys before the gray screen appears.
- Hold the keys down until the computer restarts and you hear the startup sound for the second time.
- Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.
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Apr 20, 2014 12:02 PM in response to John Galtby Allan Eckert,Hi John,
That is what happened to my MBP. I reset NVRAM only to have the same error again. I took it to Apple expecting a battery replacement but was told that it was a problem with the motorboard. After they replaced it I have had no more problems with it.
Allan
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Apr 20, 2014 12:18 PM in response to Allan Eckertby John Galt,Right, I think the NVRAM reset will be a waste of time but it's harmless enough to try.
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Apr 20, 2014 12:31 PM in response to John Galtby elwaziry,hi John
thanks alot for ur help..i did make what u said PRam reset and SMC reset and the problem still the same..
but i did not think about what u did say(logic board Battery) do u think it will solve it? it would be great and u will save me to pay this money which i do not have now
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Apr 20, 2014 1:29 PM in response to elwaziryby John Galt,★HelpfulThere is no way to be certain other than to have Apple evaluate your Mac. It may be eligible for a flat rate repair, which would be the most cost-effective solution, but only they can make that determination.