kventures

Q: Need help: External Hard Drive doesn't show up

i havent use my external hard drive in 3 months. Before when i connect the usb, the hard drive shows up in the finder and i can transfer files and ext, but now it doesnt show up in the finder at all. I've check the disk utility and the EHDrive appears there, i've tried to click the verify and repair but it doesnt mount in the finder. I've also tried opening the HDrive in my player and it does open..

 

so please help me with regard to this ..

MacBook Pro

Posted on Apr 18, 2014 11:06 PM

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Q: Need help: External Hard Drive doesn't show up

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  • by kaz-k,

    kaz-k kaz-k Apr 19, 2014 12:57 AM in response to kventures
    Level 5 (5,857 points)
    Desktops
    Apr 19, 2014 12:57 AM in response to kventures

    Launch Disk Utility, the drive should be in the left-hand column.

    Select the disk/volume you want to mount and hit the mount button in the toolbar could be mounted the drive.

  • by kventures,

    kventures kventures Apr 19, 2014 3:05 AM in response to kaz-k
    Level 1 (0 points)
    Apr 19, 2014 3:05 AM in response to kaz-k

    i already did that, the hard drive did appear in the utility disk, but when i click the mount it informed me to click repair then click mount again.. but when i did that, it just keep happening, it doesnt mount.. so i check the hard drive if it opens in other devices, like a video player, then it opens.

  • by Eric Root,

    Eric Root Eric Root Apr 19, 2014 11:35 AM in response to kventures
    Level 9 (72,629 points)
    iTunes
    Apr 19, 2014 11:35 AM in response to kventures

    so i check the hard drive if it opens in other devices, like a video player, then it opens.

     

    Can you provide more information about how you are accessing this - what video player?

  • by kventures,

    kventures kventures Apr 19, 2014 6:25 PM in response to Eric Root
    Level 1 (0 points)
    Apr 19, 2014 6:25 PM in response to Eric Root

    a WD media/video player.. i just tried if i can access the Hard drive using this so i know if my hard drive was the cause but then i can access it so it means that the hard drive is ok..  so my only problem is why i cant open the hard drive using my mac, the hard drive does show in the utility disk but why i cant mount it.

  • by Eric Root,

    Eric Root Eric Root Apr 20, 2014 7:21 AM in response to kventures
    Level 9 (72,629 points)
    iTunes
    Apr 20, 2014 7:21 AM in response to kventures

    How is the drive connected to the computer? USB, Firewire......

     

    Do you have another computer to see if the hard drive will mount there?

     

    Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time.

                           

    Reset NVRAM/PRAM

     

    Disconnect the drive from the computer, shut it down for about 1 minute, connect it to the computer and turn it back on. While, doing that, restart the computer.

     

    Try using another cable to connect the drive to the computer.

  • by kventures,

    kventures kventures Apr 20, 2014 5:22 PM in response to Eric Root
    Level 1 (0 points)
    Apr 20, 2014 5:22 PM in response to Eric Root

    its connected using a USB.

     

    Yes i have, I already tried it and the hard drive was able to mount there.

     

    I alos followed your oher instructions but it still the same. I still cant mount both my hard drives.

  • by satcomer,

    satcomer satcomer Apr 20, 2014 5:27 PM in response to kventures
    Level 4 (1,110 points)
    Apr 20, 2014 5:27 PM in response to kventures

    Then click on the bare Desktop. Then click on the top left corner 'Finder' menu item and select "Preferences". In the General minitab put checkmarks in all the boxes. See if the drives appear on the Desktop now.

  • by kventures,

    kventures kventures Apr 21, 2014 5:15 AM in response to satcomer
    Level 1 (0 points)
    Apr 21, 2014 5:15 AM in response to satcomer

    ii tried what you suggested satcomer, but the external hard disk still doesnt appear...

  • by innocentius,

    innocentius innocentius Apr 21, 2014 5:19 AM in response to kventures
    Level 4 (1,885 points)
    Apr 21, 2014 5:19 AM in response to kventures

    and it does not help if you go to sidebar under preferences / devices ?

  • by kventures,

    kventures kventures Apr 22, 2014 6:52 AM in response to innocentius
    Level 1 (0 points)
    Apr 22, 2014 6:52 AM in response to innocentius

    yes, it does not help..

  • by Juanpimq,

    Juanpimq Juanpimq Sep 26, 2016 1:41 PM in response to kaz-k
    Level 1 (4 points)
    Sep 26, 2016 1:41 PM in response to kaz-k

    I had this problem to with macOS Sierra, after a lot of research, contacting apple support (btw it's trash) I found out that by downloading PARAGON NTFS trial I only needed to repair my hard drive and ta-da


    Hope this help people with this problem because of macOS Sierra

    Best Wishes

    -John Paul

  • by Amy Gee,

    Amy Gee Amy Gee Sep 27, 2016 3:52 PM in response to Juanpimq
    Level 1 (4 points)
    Sep 27, 2016 3:52 PM in response to Juanpimq

    Thank you John! This was extremely helpful.

     

    Similarly since downloading macOS Sierra my hard drive would not appear.

     

    I just downloaded the trial version of PARAGON NTFS and restarted the computer; I did not even need to repair the disk.

     

    - Amy