williamfromfpo

Q: unable to see top movies search and other functions.  I can see the photos and tv shows I have saved on apple tv but can not see the iTunes store.

My apple tv which i have had for several years, 1st or 2nd gen. Before I would see top movies and top tv show displayed.  I can see the shows that I had stored on the apple tv but now it is impossilbe to purchase for the apple tv.  It shows I am logged in to the apple store.

any ideas???

iMac, OS X Mavericks (10.9), iMovies, video card

Posted on Apr 17, 2014 8:05 AM

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Q: unable to see top movies search and other functions.  I can see the photos and tv shows I have saved on apple tv but can not ... more

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  • by frank173,

    frank173 frank173 Apr 20, 2014 4:51 AM in response to georgevargas
    Level 1 (0 points)
    Apr 20, 2014 4:51 AM in response to georgevargas

    Hello georgevargas,

     

    As i mention and commented above the tread i do have 4 Apple TV 1st gen all of it are having the same issue and even all kinds of solution that we think may work its suck! nothings happen.. so i did tried to use 2nd and 3rd generation apple tv as i have also 2pcs 2nd gen atv and 1 3rd gen atv and from the day my 1st generation atv stopped working i use the 2nd and 3rd gen apple tv.. and you know what everything works perfectly fine and take note last night they even send a new updates for this devices... i preffer to use the 1st gen atv because it have a harddrive that can store my series and watch later on even without internet connection but now i dont have any other choice than to use my 2nd and 3rd generation apple tv.. and i wonder why until now after 3 days of the same problem no one from apple company have come up with a solution, is it because the company are getting weaker and weaker now since the day Steve Jobs past? i hope not.. i hope they will find a solution for these problem.. i hope some one here can see and read this and reported this to there support team.. if they need a sample device i dont mind to give mine for xampling... 

  • by georgevargas,

    georgevargas georgevargas Apr 20, 2014 5:20 AM in response to frank173
    Level 1 (15 points)
    Apr 20, 2014 5:20 AM in response to frank173

    Thank you for the update. Please clarify which device recieved an update.  I am unsure if your atv1 recieved the update or the atv3. What has it been updated to?  What if any changes came with the update, what is the update named and is there a link to access the update manually?

     

    Sorry for all the questions but the info may help out a great deal!

  • by juliolopes,

    juliolopes juliolopes Apr 21, 2014 7:47 AM in response to georgevargas
    Level 1 (0 points)
    Apr 21, 2014 7:47 AM in response to georgevargas

    hello everyone, you've described exactly what is happenning to my 1st gen apple tv since last thursday. Is apple going to do something about it? this is probably something that will be fixed soon (hopefully).

    regards

  • by awm1,

    awm1 awm1 Apr 21, 2014 8:17 AM in response to williamfromfpo
    Level 1 (0 points)
    Apr 21, 2014 8:17 AM in response to williamfromfpo

    Add my gen 1 appletv.to the list. No radio. I like the a ablity to play music and watch my pix without a connected computer

  • by juliolopes,

    juliolopes juliolopes Apr 21, 2014 2:38 PM in response to mathteacher973
    Level 1 (0 points)
    Apr 21, 2014 2:38 PM in response to mathteacher973

    that's good news the're working on it... if it's failing to play locally stored contents and it works fine when not connected to internet it's probaby something related to the connection with itunes store, that is, apple tv is using all available resources trying to connect with itunes store (all cpu).... that's why we can't even access trailers anymore.. that's why it keeps refreshing the icons, just like it's not working properly.

    I have mine for 7 years now, it has been worth any cent I've paid for it.

    I sincerely don't believe apple would deliberately cut 1st generation users from itunes store.... makes no sense, eventually everyone will want to upgrade to 3rd or 4th gen (whatever) to get access to other contents...

    today is another holiday in Brazil so it's the 4th day without access to itunes... fortunately my girlfriend has a 3rd generation, so it wasn't so bad at all...... I've just tried, still not working, but I'm pretty sure it will come back soon!

  • by frank173,

    frank173 frank173 Apr 21, 2014 3:52 PM in response to georgevargas
    Level 1 (0 points)
    Apr 21, 2014 3:52 PM in response to georgevargas

    They send a new update for the 2nd generation ATV.. Sorry for the late reply.. The changes is that you can now rearrange your movie icons in a way you want it,, you can also hide some menu icon that you dont want to see in home menu like bloomberg, wsj, weather or all of them.. You can live only the movie, tv shows and youtube just like the 1st gen ATV.. Simple and clean..i read some tread above that the apple already fixing the issue.. We all hoping that they are correct.. They said said within 48 hours the 1st generation ATV can access the Itunes once again.. Lets hope for the best and lets monitor it... Good luck.. I wanted to say thank you all guys for the support in this tread at least because of this discussion we sent our issue up the right persons... Good luck!

  • by J. A. Woodfield1,

    J. A. Woodfield1 J. A. Woodfield1 Apr 21, 2014 4:07 PM in response to frank173
    Level 1 (5 points)
    Apr 21, 2014 4:07 PM in response to frank173

    I'm in the USA, just got off the phone with Tech Support. Again they "are working" on it. Said there was a delay due to the Easter Holiday. Primarily ATV1 inability to connect to iTunes for some reason, but a few ATV 2-3 are affected as well. According the tech guy Apple won't purposely stop support, but older items (ATV1) do have an end-of-life that they will no longer support (5-7 yrs). It may still work, but it will be phased out. I hope they send out a notice so we don't one day find out it won't work.

     

    Not much else to do but to wait. No easy way to look at Apple outages or problems they are working on, just trial and error by try ATV periodically to see if it works. I'll give it another 24-48 hr and see.

     

    I will eventually migrate to the newest ATV, but I invested in a high end plasmaTV and A/V without HDMI (the year before it came out). With the newer ATV2-3 being HDMI only there is no easy work around for the encrypted code to play movies via a component converter --> HDMI

     

    Let's hope they figure it out soon...

  • by 4seaable,

    4seaable 4seaable Apr 21, 2014 5:20 PM in response to J. A. Woodfield1
    Level 1 (0 points)
    Apr 21, 2014 5:20 PM in response to J. A. Woodfield1

    I am having the same problem since trying to access the iTunes store yesterday on my Apple TV 1st gen.  I have spent the better part of today rebooting, factory restoring, etc. etc, and still no iTunes store access on my Apple TV.  This is terrible and I really hope that we aren't being phased out in such a "cold hearted" way!

     

    I look forward to hearing any new news real soon.

  • by CraigTTU,

    CraigTTU CraigTTU Apr 22, 2014 4:37 AM in response to williamfromfpo
    Level 1 (0 points)
    Apr 22, 2014 4:37 AM in response to williamfromfpo

    I started having the exact issue over the Easter weekend with an ATV 1st gen.  I tried everything as everyone else has stated above.

     

    I booted it up this morning and it works!! Somehow it is magically back to normal.  I was almost thinking it was a goner.

  • by awm1,

    awm1 awm1 Apr 22, 2014 12:01 PM in response to williamfromfpo
    Level 1 (0 points)
    Apr 22, 2014 12:01 PM in response to williamfromfpo

    I checked my atv1 last night. EXCEPT for the internet radio which is still doa, everything else seems to be working. Unfortunately for me, I use the internet radio and photo slideshow the most!

  • by David L Watkins,

    David L Watkins David L Watkins May 31, 2014 8:35 PM in response to williamfromfpo
    Level 1 (19 points)
    Desktops
    May 31, 2014 8:35 PM in response to williamfromfpo

    I still have the same problem connecting to appletv to acquire rental movies. Has it resolved for everyone else?

  • by David L Watkins,

    David L Watkins David L Watkins May 31, 2014 8:42 PM in response to David L Watkins
    Level 1 (19 points)
    Desktops
    May 31, 2014 8:42 PM in response to David L Watkins

    To add insult to injury, when I called Apple Support, they tried to charge me $19 to talk about the issue.

  • by 4seaable,

    4seaable 4seaable Jun 1, 2014 12:55 PM in response to David L Watkins
    Level 1 (0 points)
    Jun 1, 2014 12:55 PM in response to David L Watkins

    Fortunately for me, my Apple TV problem was solved and running again after Apple resolved their technical issues.

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