GrilloApex

Q: iPod shut down

My 7th gen iPod nano shutdown while I was listening to it and it won't turn back on. I've tried to connect it to my macbook but nothing happens.

iPod nano (7th generation)

Posted on Apr 21, 2014 3:39 PM

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Q: iPod shut down

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  • by sterling r,Solvedanswer

    sterling r sterling r Apr 23, 2014 11:47 AM in response to GrilloApex
    Community Specialists
    Apr 23, 2014 11:47 AM in response to GrilloApex

    Howdy GrilloApex,

     

    It sounds like you are trying to turn on the iPod after it shutdown unexpectedly, but the screen remains black and will not come to. Use these steps to help troubleshoot what you are seeing from the article named:

     

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

    The Five Rs: Reset, Retry, Restart, Reinstall, Restore

    Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.

    Power

    Follow these steps if your iPod a power-related issue.

    Will not turn on or screen remains dark

    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling