janicefromtucson

Q: mail

I cannot find connetion doctor in mail under window, I am unable to access my mail

Mac Pro, Mac OS X (10.6.7)

Posted on Apr 23, 2013 3:24 PM

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Q: mail

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  • by sanjampet,

    sanjampet sanjampet Apr 23, 2013 4:30 PM in response to janicefromtucson
    Level 5 (7,874 points)
    Apr 23, 2013 4:30 PM in response to janicefromtucson

    Try running software update.

  • by janicefromtucson,

    janicefromtucson janicefromtucson Apr 23, 2013 6:38 PM in response to sanjampet
    Level 1 (0 points)
    Apr 23, 2013 6:38 PM in response to sanjampet

    I have done this all he time, I have a Gmail account and unable to get there response foe setting up with or without SSL, I found mail doctor but ok so I need the set up from the gmail account it sounds like.  Could not connect to IMAP server. I am clueless

  • by sanjampet,

    sanjampet sanjampet Apr 23, 2013 6:56 PM in response to janicefromtucson
    Level 5 (7,874 points)
    Apr 23, 2013 6:56 PM in response to janicefromtucson

    Janice,  Your profile says you are running 10.6.7, if you are up to date in snow leopard you should update your profile, as this will help if have a need to post other questions.

     

    Are you running Mail 4.6? (Mail>about Mail)

     

    If you have not installed this update you should:

    http://support.apple.com/kb/DL1399

     

    You can check by going to system preferences>software update, installed software tab.

     

    As well as this one:

    http://support.apple.com/kb/HT1222

     

    See this and maybe there is something that might help, I do not use gmail.

    http://support.apple.com/kb/TS3276

     

    Another thing to try is recreating your account, first go to Mail preferences and write down all the info in accounts, you can click the + sign at the bottom left and follow the prompts and make a new account, try it and if it works you can delete the old one.

     

    Hope something here helps you,

    Best

  • by janicefromtucson,

    janicefromtucson janicefromtucson Apr 21, 2014 5:02 PM in response to sanjampet
    Level 1 (0 points)
    Apr 21, 2014 5:02 PM in response to sanjampet

    I am trying to stop all of this mail I am getting from apple support I did what preferences asked me to do and I believe Apple on there end should stop all this mail>  I am updated to the new mavericks and that is what all the issues have been about my computer was running fine until I went to apple to buy something and they asked why I dont have Mavericks? 

  • by janicefromtucson,

    janicefromtucson janicefromtucson Apr 21, 2014 5:03 PM in response to janicefromtucson
    Level 1 (0 points)
    Apr 21, 2014 5:03 PM in response to janicefromtucson

    so I download Mavericks and since then I have had all of these issues, how to stop all this Apple suport from coming to my mailbox.

  • by seventy one,

    seventy one seventy one Apr 22, 2014 12:34 AM in response to janicefromtucson
    Level 6 (15,175 points)
    Peripherals
    Apr 22, 2014 12:34 AM in response to janicefromtucson

    Hello Janice,

     

    I suspect you have somehow got involved with the Communities and the mail you are getting relates to questions there.   Read the document here >>>

     

    Stopping notifications from ASC.    Frank Caggiano's document is very easy to follow …               Stopping emails from ASC: Apple Support Communities

         

    If by any chance you continue to receive them, save a few in your junk box and analyse them.   You may find they all come from one commumity or be about one subject.   We can advise you further if you can confirm that.