Amelia217

Q: My iPod nano 7th gen is not turning on I've charge it but nothing works please help?!, My iPod nano 7th gen is not turning on?!

My iPod nano 7th gen is not turning on I've charge it but nothing works please help?!

iPod nano, 7th generation

Posted on Apr 21, 2014 4:06 PM

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Q: My iPod nano 7th gen is not turning on I've charge it but nothing works please help?!, My iPod nano 7th gen is not turning on?!

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  • by sterling r,Solvedanswer

    sterling r sterling r Apr 23, 2014 10:56 AM in response to Amelia217
    Community Specialists
    Apr 23, 2014 10:56 AM in response to Amelia217

    Hey there Amelia217,

     

    It sounds like you are trying to just turn on the iPod but the screen remains black and will not come to. Use these steps to help troubleshoot what you are seeing from the article named:

     

    iPod nano (7th generation): Hardware troubleshooting

    http://support.apple.com/kb/TS4433

    The Five Rs: Reset, Retry, Restart, Reinstall, Restore

    Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.

    Power

    Follow these steps if your iPod a power-related issue.

    Will not turn on or screen remains dark

    • Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    • If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
    • If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the screen remains dark and will not turn on, then your iPod may need service.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by Amelia217,

    Amelia217 Amelia217 Apr 23, 2014 11:04 AM in response to Amelia217
    Level 1 (0 points)
    Apr 23, 2014 11:04 AM in response to Amelia217

    Thank you for your help it needed a longer charge for some reason , but thank you anyway