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PK98

Q: How do I get a refund on an in app purchase?

How do I get a refund on an in app purchase? I tried going through the app company but they redirected me to Apple. Thanks.

iPhone 5s, iOS 7.1.1

Posted on Apr 25, 2014 5:04 AM

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Q: How do I get a refund on an in app purchase?

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  • by varjak paw,

    varjak paw varjak paw Apr 25, 2014 7:07 AM in response to PK98
    Level 10 (169,883 points)
    Apr 25, 2014 7:07 AM in response to PK98

    A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.

     

    Good luck.

     

     

     

    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.