HT203828: If iCloud asks you for the password to your previous Apple ID

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Jenna72

Q: Iphone asks for old apple id when trying to erase iphone

Hi i need to erase my old phone as i have a new one. When i go to erase it, it asks for an old apple id which i havent used in years! I have been using a different id for years.

I do not know the password to this account any more and when i click 'forgot my

Password' it must send the reset option to an old email address which i do not have anymore. It does not let me choose an email address to send it to and im not recieving anything. Also the security question which asks me my date of birth doesnt work for me either.

Why!

Why cant it just be simple to erase my old phone. I have never even used this old account with this iphone.

It may have done this since i restored my

Iphone ready for the new phone?

Please help!

Posted on Apr 25, 2014 4:20 PM

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Q: Iphone asks for old apple id when trying to erase iphone

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  • by Jenna72,

    Jenna72 Jenna72 Apr 25, 2014 4:29 PM in response to Jenna72
    Level 1 (0 points)
    Apr 25, 2014 4:29 PM in response to Jenna72

    Had apple support help me with this:

     

    On your computer, go to appleid.apple.com, and sign in using your current apple ID.

    Once signed in, change the primary email address to the one your phone is asking you for (ie. your old apple ID), enter the password you want to use for iCloud. 

    Go to your iPhone --> Settings --> iCloud.  Now you can enter the password for the old apple ID.  Delete the account.

    Go back to your laptop, change the primary email address back to the current one. Now you'll be able to enter your current apple ID and password on your device -- should be good as new!