HT5312: Add or change an Apple ID rescue email address
Learn about Add or change an Apple ID rescue email address
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Helpful answers
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Apr 28, 2014 2:12 PM in response to Bilguun.Daby sterling r,Hello Bilguun.Da,
It sounds like you are wanting to change your rescue email address. You should be able to use this article to reset your rescue email address, or get in contact with the correct Apple department if you do not have one.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
- Navigate to My Apple ID using your web browser.
- Click "Manage your account"
- When prompted, sign in using your Apple ID and password.
- Click Password & Security
- You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
- After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.

- Once you've finished editing your rescue email address, click the Save button directly below the email field.

Thank you for using Apple Support Communities.
All the best,
Sterling
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Jul 2, 2016 7:17 PM in response to sterling rby Jamerza1,HI
i actually have the same problem but I also forgot the amswers for the three questions!
It is really difficult and a bit complicated to solve this!
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Jul 2, 2016 11:16 PM in response to Jamerza1by King_Penguin,You can't change your rescue email address if you can't remember your answers, you will have to contact Support in your country to get the questions reset : If you forgot the answers to your Apple ID security questions - Apple Support
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Jul 3, 2016 1:37 AM in response to Bilguun.Daby itunes999,If you are facing issue in remebering the security questions answers. You have an option to reset your security questions using your rescue email address.
If you forgot the answers to your Apple ID security questions - Apple Support
If you didn't receive your verification or reset email - Apple Support
If the above method is not working. Please contact Apple Account Security Team of your country via phone support. They will help you to reset your security questions. The below article gives the contact numbers of Account security team countrywise
Contact Apple for help with Apple ID account security - Apple Support
