Q: To whom must i complain about after sales service for my new i phone
My new i phone 5 bought in November 2013 shows patches on the screen and all functions are disabled, I was dialling when it started, first there were no response of the key board then I could not switch it off, after a while an oval green patch apeared on the screen, later it turned violet and finally a black spot took place on the RHS of the screen, I went to see the dealer (Mauritius Telecom) who told me that the screen was not covered by a warranty. I red the leaflet throughout and I could not find such clause, I told this to the dealer and he changed his version and told me that my phone has surely had an accident. It is a very stressing situation, they are claiming me Rs.10,000.- (400 $ + -) to change the screen. Can you please advise me concerning this issue?
Jean.
iPhone 5, iOS 5, patches on screen
Posted on Apr 28, 2014 9:19 AM
The dealer is giving you a line of complete nonsense. The screen is absolutely covered by the warranty if it's a factory defect and not user-caused damage. Since, however, Mauritius Telecom does not appear to be authorized to sell the iPhone - according to Apple's current infomation only Orange is an authorized dealer and service provider for Mauritius - this is not something Apple can help you with. You will need to work this out with your dealer.
Regards.
Posted on Apr 28, 2014 9:28 AM