Q: Computer shuts down, kernel error?
I am not tech savvy, but I have read a lot these past two days and have learned how to find out this is somehow a kernel "panic"...
what do I do?
System used:
OS X
Version 10.9.2
Software is updated-ever since security update on 25 April 2014, the computer has been shutting down.
MacBook Pro, 15 inch, late 2011
I only have open:
Firefox (updated)
MS Word (updated)
Anonymous UUID: F08D928D-E704-D1B5-BA0D-30F2545D826B
Mon Apr 28 00:00:59 2014
Panic(CPU 6): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff803064f178, spinlock owner: 0xffffff803028a280, current_thread: 0xffffff803028a280, spinlock_owner_cpu: 0x6
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000008, RDX: 0x0000000000000014
RSP: 0xffffff80a1c93ec0, RBP: 0xffffff80a1c93f70, RSI: 0xffffff80307589d0, RDI: 0x0000000000000000
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff80a1c93e20, R11: 0xffffff8030ce4800
R12: 0x0000000000000000, R13: 0xffffff8030758988, R14: 0xffffff8030651560, R15: 0xffffff803064f101
RFL: 0x0000000000000246, RIP: 0xffffff80223c444c, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 6), Frame : Return Address
0xffffff809bda1f50 : 0xffffff80220e1f21
0xffffff809bda1f80 : 0xffffff80220db43f
0xffffff809bda1fd0 : 0xffffff80220f3539
0xffffff80a1c93f70 : 0xffffff80223c4580
0xffffff80a1c93fb0 : 0xffffff80220d7047
BSD process name corresponding to current thread: esets_proxy
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide: 0x0000000021e00000
Kernel text base: 0xffffff8022000000
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 3448760835287
last loaded kext at 1394396755138: com.apple.iokit.IOUSBMassStorageClass 3.6.0 (addr 0xffffff7fa4800000, size 69632)
last unloaded kext at 1680865736888: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa47f2000, size 32768)
loaded kexts:
com.eset.kext.esets_kac 600.00.91f01
com.eset.kext.esets_pfw 600.00.91f01
com.motorola-mobility.driver.MotMobileUSBLAN 1.2.2
ng.uds.netusb.controller 1.0.0d1
com.apple.driver.AppleUSBCDC 4.2.1b5
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.15
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.driver.AppleHDA 2.6.0f1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMuxControl 3.4.35
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.kext.AMDFramebuffer 1.2.0
com.apple.AMDRadeonX3000 1.2.0
com.apple.kext.AMD6000Controller 1.2.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.kext.AMDSupport 1.2.0
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
panic(cpu 4 caller 0xffffff80223c4566): "Spinlock acquisition timed out: lock=0xffffff803064f178, lock owner thread=0xffffff803028a280, current_thread: 0xffffff803d348cf0, lock owner active on CPU 0x6, current owner: 0xffffff803028a280"@/SourceCache/xnu/xnu-2422.92.1/osfmk/i386/locks_i386.c:365
Backtrace (CPU 4), Frame : Return Address
0xffffff802a1ebef0 : 0xffffff8022022fa9
0xffffff802a1ebf70 : 0xffffff80223c4566
0xffffff802a1ebfb0 : 0xffffff80220d7047
BSD process name corresponding to current thread: App Store
MacBook Pro, OS X Mavericks (10.9.2)
Posted on Apr 28, 2014 7:43 AM
Uninstall ESET by following these instructions. If you have a different version of the product, the procedure may be different.
Posted on Apr 28, 2014 4:50 PM