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Level 1 (0 points)

Q: Un-Linking iPad from previouse user

I am an IT technician for a school and recently recieved an Ipad that has been link to a Teacher that was released on serius terms.  I need to give it to another staff member but can not un-link the ipad form the previous user.  PLEASE help!

iPad 2 Wi-Fi, iOS 7.1

Posted on Apr 13, 2014 3:51 PM

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Q: Un-Linking iPad from previouse user

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  • by Lyssa,

    Lyssa Lyssa Apr 13, 2014 4:29 PM in response to PI-Support
    Level 6 (17,893 points)
    Apr 13, 2014 4:29 PM in response to PI-Support

    You're encountering Activation Lock: http://support.apple.com/kb/PH13695

     

    Not much you can do without that person's ID and password.

     

    Not sure if Apple will assist you since the school owns the iPad, so it may be worth contacting them with proof of purchase to see if anything can be done.

     

    Otherwise, this iPad is a nice paperweight.

     

    ~Lyssa

  • by steve359,

    steve359 steve359 Apr 13, 2014 4:32 PM in response to PI-Support
    Level 6 (14,032 points)
    Apr 13, 2014 4:32 PM in response to PI-Support

    I recall one case where the organization proved ownership to Apple's satisfaction, and the release would takes 3-5 days.

     

    But Apple will be the final judge.

  • by nsdjoey,

    nsdjoey nsdjoey Apr 28, 2014 3:04 PM in response to PI-Support
    Level 3 (955 points)
    Apr 28, 2014 3:04 PM in response to PI-Support

    Hi PI-Support,

     

    I work for a school district too, and asked my Apple SE about what to do when we get iPads back that are locked. He told me about a new process to make this easier:

    Streamlined email process for removing activation lock

    AppleCare has announced a new process to assist institutions with returned devices which may be activated locked.  For customers who experience this for the first time please call AppleCare at 800-800-2775 so that the process and needed documentation can be explained.  After the initial call customers can email with the required documentation for all Activation Lock Removal requests.

     

    Other options include tracking down the person who previously used this iPad and have them follow one of the resolutions on this page: http://support.apple.com/kb/ts4515

     

     

    Hope this helps and answers your question!

    ~Joe