HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
hart2218

Q: i cannot open my ipad

hi there,,

i cannot opoen my ipad i used to update my software but when its updating it was shoutdown,,how can i open it and i dont know what to do?

iPad 2, iOS 7.0.1

Posted on Apr 28, 2014 8:27 PM

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Q: i cannot open my ipad

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  • by sterling r,

    sterling r sterling r May 1, 2014 12:39 PM in response to hart2218
    Community Specialists
    May 1, 2014 12:39 PM in response to hart2218

    Hello Hart2218,

     

    It sounds like you are unable to turn on your iPad at this point at all. I would recommend using these steps to help troubleshoot the issue from the following article:

     

    iOS: Not responding or does not turn on

    http://support.apple.com/kb/ts3281

    1. If the device remains unresponsive or does not turn on (or power on), reset your device.
    2. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
      1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
      2. Let it charge for at least twenty minutes, then see if it starts normally.
      3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
      4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    3. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
      1. Connect the device to your computer and open iTunes.
      2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
      3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    4. If the above steps do not resolve the issue, contact Apple.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling