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cinags
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Q: Having audio problems when making calls.  My end is clear, however the person I am calling hears a repeat of their voice

I have an iphone 4S.  When making calls, the receiver has an audio repeat of their voice when talking.  I have tried to turn on speaker and turn off, but it does not remove the problem.  How can I correct this issue?

iPhone 4S

Posted on Apr 27, 2014 5:37 AM

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cinags

Q: Having audio problems when making calls.  My end is clear, however the person I am calling hears a repeat of their voice

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  • by sterling r,

    sterling r sterling r Apr 29, 2014 6:50 AM in response to cinags
    Community Specialists
    Apr 29, 2014 6:50 AM in response to cinags

    Hey there cinags,

     

    It sounds like everyone you call hears an echo of themselves when you talk to them. I would use these troubleshooting steps from the following article named:

     

    iPhone: Troubleshooting issues making or receiving calls

    http://support.apple.com/kb/TS3406

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:         Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling