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kerrylusz
Level 1 (0 points)

Q: Bluetooth caller ID

There is no phone number or contact name displayed with incoming calls with my Bluetooth in my car. My previous phone displayed the caller's number.This phone is an iphone 5c. My car is a 2010 Nissan Rogue. Any solutions?

iPhone 5c

Posted on Apr 27, 2014 9:27 AM

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kerrylusz

Q: Bluetooth caller ID

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  • by judysings,

    judysings judysings Apr 29, 2014 8:38 AM in response to kerrylusz
    Community Specialists
    Apr 29, 2014 8:38 AM in response to kerrylusz

    Hi kerrylusz,

     

    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with your iPhone and Nissan:

     

    iOS: Troubleshooting car stereo connections

    http://support.apple.com/kb/TS3581

     

    Cheers,

     

     

    - Judy

  • by kerrylusz,

    kerrylusz kerrylusz Apr 29, 2014 10:44 AM in response to judysings
    Level 1 (0 points)
    Apr 29, 2014 10:44 AM in response to judysings

    The phone is connected to Bluetooth-- making and receiving calls. Just no caller ID for incoming calls-- I don't see anything in the above link that addresses that issue unless I'm missing it?

  • by judysings,

    judysings judysings May 11, 2014 2:49 PM in response to kerrylusz
    Community Specialists
    May 11, 2014 2:49 PM in response to kerrylusz

    Hi kerrylusz,

     

    I've highlighted below the sections of the article I referenced that apply to your situation.  Is your iPhone updated to the latest version - 7.1.1?  You will most likely need to contact Nissan to check compatibility with the iPhone.  Sometimes a firmware update is needed for the vehicle.

     

    iOS: Troubleshooting car stereo connections

    http://support.apple.com/kb/TS3581

     

    1. Verify compatibility

    Contact the manufacturer or refer to your car stereo's user guide to see if your device is compatible.

    2. Update software and firmware if necessary

    Verify that both your car stereo and your device have the latest software versions. Contact the manufacturer to see if any updates are available. If your device does not have the latest version of the iOS, update to the latest software version.

     

    Bluetooth

    Car stereos with Bluetooth may allow you to pair a device that can play calls or music through the car speakers. Ensure that your car stereo supports the A2DP Bluetooth profile before attempting to pair an iPod with it.

    Note: iPhone can also connect using the HFP Bluetooth profile because it uses HFP to make phone calls through your stereo speakers. iPod devices do not have this protocol (because iPod devices aren't phones).

    You can check for the A2DP Bluetooth profile by attempting to play music from your iPhone through your stereo speakers using Bluetooth. If calls route to the stereo speakers but music doesn't, it might not support A2DP. Contact the manufacturer or refer to your car stereo's user guide to see if your device is compatible.

    iOS: Supported Bluetooth profiles

    http://support.apple.com/kb/HT3647

    Phone Book Access Profile (PBAP)

    Phone Book Access Profile allows the exchange of Phone Book Objects between iPhone and other Bluetooth devices*.  (*Depending on the Bluetooth accessory, you may experience slight variations in profile functionality. These variations are governed by the accessory manufacturer, not the iOS device.)  A car kit and a mobile phone use the profile to:

    • Allow the car kit to display the name of the incoming caller
    • Allow the car kit to sync the phone book so the user can make a call from the car display

     

    I hope this information helps ...

    - Judy