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Apr 29, 2014 12:39 PM in response to Kay-Kay@Japanby judysings,Hi Kay-Kay@Japan,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with copying videos to your iPhone.
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
http://support.apple.com/kb/TS1497
Cheers,
- Judy
