HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

Moira Bain

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Q: trying to download rental film which was interrupted. tried different wifi networks. keep getting message that cannot download because network connection lost.any suggestions please

I have recently rented a film from itunes for the first time and stopped the download. Every time I now "search for available downloads" - using different wifi networks - I get a message from itunes to say that the network connection was lost. I have tried from home and work and am at a loss as to what to do. Any suggestions please?

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on Apr 28, 2014 12:50 AM

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Q: trying to download rental film which was interrupted. tried different wifi networks. keep getting message that cannot download bec ... more

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by brenden dv,

brenden dv Apr 30, 2014 1:47 PM in response to Moira Bain
Community Specialists

Apr 30, 2014 1:47 PM in response to Moira Bain

Hi Moira Bain,

If you are still having issues downloading your iTunes Store rental with an error message about a lost network connection, you may find the troubleshooting steps in the following article helpful:

iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725

Regards,
- Brenden
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HT201413: Resolve issues between iTunes and third-party security software

Q: trying to download rental film which was interrupted. tried different wifi networks. keep getting message that cannot download because network connection lost.any suggestions please

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by brenden dv,

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