Q: My Macbook Pro is running extremely slow. I ran EtreCheck as suggested in another discussion but I do not know how to interpret it

This is the copy of my EtreCheck. Let me know if I have to do something?

Melophage,

Thank you very much for your support.

I have not confirmed that all my third-party software is compatible with Mavericks.

I have done a number of things: a reset of the Macbook Pro's System Management Controller. I also uninstalled Blackberry software and other software I had not used for sometime.

Finally, I went into Safe Mode as you suggested and my Mac runs much better. Specially the Mail app; by the way, before going into Safe Mode, I rebuilt and reindexed several mailboxes, as I have been having a lot of problems with the Mail app. I get many times the spinning wheel when using Mail or in other apps when Mail is opened. I also use Outlook from Microsft Office for my work mail. I usually do not delete attachments and keep messages for several years, so the size of my mailboxes in Mail has been quite large.

Do you believe I should uninstall Maill and reinstall it again?

I will run another EtreCheck after all this measures to see if there are any changesand will post the results.

Melophage,

Thanks for the advice. I will proceed as you suggest and see how it goes. I will also divide my photos in several libraries (I have over 20,000 photos in one single library and that takes a long time to load; and maybe do the same with my mailboxes).

Thank you again.

By the way I notice that in the Launch Agents there is a still one com.rim.BBLaunchAgent, but I unsitalled the BB using the BB Management Software and followed the instructions. Where do I find the "BBLaunchAgent"?

Well I run the unistall software, but the BBLaunchAgent does to not appear in the Library/LaunchAgents. I tried to run the BB Desktop Manager to uninstall again but it says the software is not installed. I don't seem to find a way for a complete uninstall.

EtreCheck reports continues to show it and even says is taking 1% of CPU process:

Kernel Extensions:

          [not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

          [not loaded] com.cisco.nke.ipsec (2.0.1) Support

          [kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) Support

          [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) Support

Startup Items:

          CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist Support

          [loaded] com.anchorfree.ajaxserver.plist Support

          [loaded] com.google.keystone.daemon.plist Support

          [loaded] com.microsoft.office.licensing.helper.plist Support

          [running] com.rim.BBDaemon.plist Support

Launch Agents:

          [running] com.Affinegy.InstaLANa.plist Support

          [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

          [running] com.epson.eventmanager.agent.plist Support

          [loaded] com.google.keystone.agent.plist Support

          [running] com.rim.BBLaunchAgent.plist Support

          [loaded] com.stellar.SpeedUpMacLauncher.plist Support

User Launch Agents:

          [loaded] com.adobe.ARM.[...].plist Support

          [loaded] com.UninstallerTool.plist Support

          [failed] com.VolumeWatcherTool.plist Support

User Login Items:

          Skype

          Belkin Router Monitor

          AdobeResourceSynchronizer

          BlackBerry Device Manager

I

Top Processes by CPU:

               4%          WindowServer

               1%          BBLaunchAgent

               0%          ps

               0%          EEventManager

               0%          System Events

Top Processes by Memory:

          180 MB          Mail

          172 MB          mds_stores

          143 MB          Finder

          90 MB          Safari

          84 MB          com.apple.WebKit.WebContent

Virtual Memory Information:

          56 MB          Free RAM

          1.13 GB          Active RAM

          1.09 GB          Inactive RAM

          1.00 GB          Wired RAM

          1.71 GB          Page-ins

          106 MB          Page-outs

Melophage,

I had the same idea, but unfortunately did not work. Reading in anothe support forum, someone suggested to verify in Safe Mode and quit the process in the Activity Monitor. I did that and surprisingly the BBLaunchAgent and BBDaemon did not appear in the Activity Monitor. I thought I had got rid of them then, but just in case I ran EtreCheck again and there they still show. This was the result:

Kernel Extensions:

          [not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

          [not loaded] com.cisco.nke.ipsec (2.0.1) Support

          [kext loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) Support

          [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) Support

Startup Items:

          CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN

Problem System Launch Daemons:

          [failed] com.apple.ucupdate.plist

Launch Daemons:

          [not loaded] com.adobe.fpsaud.plist Support

          [not loaded] com.anchorfree.ajaxserver.plist Support

          [not loaded] com.google.keystone.daemon.plist Support

          [not loaded] com.microsoft.office.licensing.helper.plist Support

          [not loaded] com.rim.BBDaemon.plist Support

Launch Agents:

          [not loaded] com.Affinegy.InstaLANa.plist Support

          [not loaded] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

          [not loaded] com.epson.eventmanager.agent.plist Support

          [not loaded] com.google.keystone.agent.plist Support

          [not loaded] com.rim.BBLaunchAgent.plist Support

          [not loaded] com.stellar.SpeedUpMacLauncher.plist Support

User Launch Agents:

          [not loaded] com.adobe.ARM.[...].plist Support

          [not loaded] com.UninstallerTool.plist Support

          [not loaded] com.VolumeWatcherTool.plist Support

User Login Items:

          Skype

          Belkin Router Monitor

          AdobeResourceSynchronizer

          BlackBerry Device Manager

Top Processes by CPU:

              37%          Mail

              12%          mtmd

              12%          mds

               5%          Activity Monitor

               2%          sysmond

Top Processes by Memory:

          193 MB          Mail

          152 MB          com.apple.IconServicesAgent

          115 MB          Finder

          111 MB          WindowServer

          98 MB          soagent

Virtual Memory Information:

          378 MB          Free RAM

          2.25 GB          Active RAM

          780 MB          Inactive RAM

          627 MB          Wired RAM

          243 MB          Page-ins

          0 B          Page-outs

Hard to get rid of them.

Thanks for all your support. I will keep trying and let you know any progress.

Melophage,

The problem is definitively with BB software. In RIM support page I found a discussion on the issue of remiving th BBLaunchAgent and other parts of BB software taht stay behind even after uninstalling the software. You may find the discussion on this link: http://supportforums.blackberry.com/t5/Desktop-Software-for-Mac/blackberry-daemo n-process-help/td-p/1374411

But the main quotes that I find apply to me are:

My immediate solution is uncheck the "Automatically launch when this device is connected button" in the BB DesktopManager s/w and to then open Terminal and use launchctl (as root) with the commands at the launchctl prompt:

stop com.rim.RimAlbumArtDaemon

remove com.rim.RimAlbumArtDaemon

stop com.rim.BBLaunchAgent

remove com.rim.BBLaunchAgent

stop com.BBDaemon

remove com.BBDaemon

quit

Deleting BB Desktop Software may not make this go away, you'll need to be familiar with using Terminal and the launchctl command to make sure that BBDaemon, RIMAlbumArtDaemon and BBLaunchAgent are all told to stop and then are deleted. You will have to do this separately while logged in as each user on your computer (if there's more than one) and you'll have to do it again as root if you have a root user enabled on your computer.

You will need to scan through the output of the `ps -ef`command on your computer to look for any processes for BBDaemon and BBLaunchAgent to be extra sure that they are not running. It's a pain.

These are functions that *should* be handled by the BB Uninstaller and are not because of some planning and coding practices by whoever has written this software and these installers that are just plain lazy.

I only tried this as root within Terminal, but it should work as an admin user. You *must* reboot (at least once) in order for any of this to take effect.

The main problem for me is that I am not such an expert to use Terminal and the launchcti command, so I do not know how to type the commands for stop and remove the three remaining processes related to the BB that are still in my Mac and slowing it down. I appreciate if you could give some directions as how to do it. Because I have uninstalled and removed every folder, or file I have found related to BB or rim and the problem persists.

Thanks in advance

Melophage,

Thanks a lot for your patience. I think we're almost there.

These are the results of the commands in Terminal:

Fs-MacBook-Pro:~ c$ launchctl

launchd% stop com.rim.BBLaunchAgent

launchctl stop error: No such process

launchd% remove com.rim.BBLaunchAgent

launchctl remove error: No such process

launchd% stop com.rim.BBDaemon

launchctl stop error: No such process

launchd% remove com.rim.BBDaemon

launchctl remove error: No such process

launchd% stop com.rim.RimAlbumArtDaemon

launchctl stop error: No such process

launchd% remove come.rim.RimAlbumArtDaemon

launchctl remove error: No such process

launchd% quit

Fs-MacBook-Pro:~ c$

Then I wnet back to the BB support page I found all this and typed other suggestions

Fs-MacBook-Pro:~ c$ ps -ef | grep BB

    0    65     1   0  6:54PM ??         0:00.13 BBDaemon

  501   709   596   0 11:16PM ttys000    0:00.02 grep BB

I still see the BBLaunchAgent and BBDaemon in the Activity Monitor.

They are really hard to get rid of them.

Thanks anyhow.