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May 4, 2014 11:47 AM in response to redhippoby sterling r,Hello RedHippo,
It sounds like you are unable to use FaceTime on your Mac. First use this article to verify that you have done the troubleshooting from the following article named:
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/ts5419
If so, then use the following troubleshooting to help resolve the issue with FaceTime:
- Verify that the Date, Time, and Time Zone are set correctly:
- From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
- Enable "Set Automatically".
- Click the Time Zone tab and confirm the closest city is correct.
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- Verify the phone number or email address being used is the correct one activated for FaceTime.
- You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
From: FaceTime for Mac: Troubleshooting FaceTime
Thank you for using Apple Support Communities.
Cheers,
Sterling
- Verify that the Date, Time, and Time Zone are set correctly:
