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May 2, 2014 2:36 PM in response to yannisstarby pedro d,★HelpfulHello there, yannisstar.
The following Knowledge Base article offers up some practical steps to review for troubleshooting issues with FaceTime on a Mac:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
- Verify that FaceTime is enabled in FaceTime > Preferences.
- If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
- Verify that the Date, Time, and Time Zone are set correctly:
- From the Apple () menu, choose System Preferences > Date & Time> Date & Time.
- Enable "Set Automatically".
- Click the Time Zone tab and confirm the closest city is correct.
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- Verify the phone number or email address being used is the correct one activated for FaceTime.
- You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
- Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. - Verify that FaceTime is enabled in FaceTime > Preferences.
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May 4, 2014 6:21 AM in response to pedro dby yannisstar,Hallo Pedro,
thank you so much for you hepl. I really don't know where exactely is the problem but I still cannot make a concersation trough my computer with an other one! Maybe the problem is with hers or maybe I am not doing it something right. But I will figure out.
I will check all kinf of options and then I will write you back. OK?
I appreciate your help
cheers
Yannis
