HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

peterfrombakers hill

Level 1 (4 points)

iTunes

Q: Apple ID problem.

I used to have a couple of apple IDs, but deleted one because of synching problems etc.

My iphone 4, my ipad, and my computer all have my current ID in their settings.

I recently purchased a new iphone 5 which has somehow accessed my old deleted ID and try as I might, I can't delete this account and set up my current ID.

I was going to try a complete reset but I can't do this because I have to enter the password for my old ID which of course I dont have.

Would be very grateful for any advice.

Peter

iPhone 5c

Posted on May 2, 2014 9:27 PM

I have this question too

Q: Apple ID problem.

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by AnaMusic,

AnaMusic May 2, 2014 9:31 PM in response to peterfrombakers hill
Level 9 (57,213 points)

May 2, 2014 9:31 PM in response to peterfrombakers hill

peterfrombakers hill wrote:

I used to have a couple of apple IDs, ... I can't delete this account and set up my current ID.
I was going to try a complete reset but I can't do this because I have to enter the password for my old ID which of course I dont have.

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
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HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Q: Apple ID problem.

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by AnaMusic,

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