HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software
auntsis
Level 1 (0 points)

Q: How do I fix error2001

Trying to restore my ipod touch I got error 2001   Restoring because it was frozen then a message saying it was  disabled   Now frozen mid restore  and can do nothing

iPod touch

Posted on May 1, 2014 1:20 PM

Close
auntsis

Q: How do I fix error2001

  • All replies
  • Helpful answers

  • by matt00,

    matt00 May 3, 2014 8:32 AM in response to auntsis
    Level 5 (4,015 points)
    May 3, 2014 8:32 AM in response to auntsis

    Hey auntsis,

     

     

    Thanks for the question. I understand you are receiving error 2001 when attempting to restore your device. This error usually relates to USB connections and can sometimes be resolved by troubleshooting the USB connection and security software:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/TS3694#2000

     

    Check USB connections

    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.

     

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

     

    To narrow down the issue, you can also change up your hardware:

     

    - Use another USB cable.

    - Plug your cable into a different USB port on your computer.

    - Try a different dock connector (or no dock).

    - Add (or remove) a USB hub between your device and computer.

    - Connect your computer directly to your Internet source, with no routers, hubs, or switches.

     

    If you checked your connections and are still seeing the error message, check for hardware issues.

     

    If you have attempted all of the steps above, click to view the entire article for information on troubleshooting hardware issues.

     

     

    Thanks,

     

    Matt M.