HT203528: Get help using iCloud Mail

Learn about Get help using iCloud Mail
Julz49

Q: I have multiple emails in my icloud inbox but I can,t see them or open them

I am new to technology & iPad. I am having trouble seeing my icloud email. The number shows eg. 5 new, but the emails to now show up & I cannot open them.

I have been over the settings over and over to no avail. Help needed..frustrated!

Posted on May 3, 2014 4:38 PM

Close

Q: I have multiple emails in my icloud inbox but I can,t see them or open them

  • All replies
  • Helpful answers

  • by randers4,

    randers4 randers4 May 3, 2014 5:03 PM in response to Julz49
    Level 9 (62,874 points)
    May 3, 2014 5:03 PM in response to Julz49

    If this is an iCloud email account, try force closing the Mail app and resetting your iPad.  To do this, double-tap the home button, locate Mail, swip up on the image above the Mail app icon to close it, then tap the home button again.  Then reset your iPad by holding the power (sleep/wake) and home buttons at the same time until you see the Apple logo, then release.  Then test Mail again.

     

    If you're still having trouble, go to Settings>iCloud, turn Mail off, then turn it back on.