HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
topknotsss
Level 1 (0 points)

Q: My iPhone 5c is having SERIOUS touch screen issues

Seemingly after this update, my 5c has glitched immensley since this morning, almost randomly. The touch screen is totally void of being usable and I'm afraid that if I try and call Apple it will hang up. What should I do? I've tried restarting and turning off and on and so far it's just gotten worse. This is extremely upsetting because I just got this phone a monthn ago.

iPhone 5c, iOS 7.1.1

Posted on May 4, 2014 6:49 AM

by Sk8Dreams,Solvedanswer
Sk8Dreams Sk8Dreams
Level 3 (872 points)
Apple Watch
A:

First, try rebooting by holding down the power and home buttons at the same time.  Ignore the red slider if it appears.  Next, try cleaning the screen.  Press the power button to put it in sleep mode, then wipe thoroughly with a slightly damp microfiber cloth.  If neither of those work, your phone is still under warranty.  Make an appointment at the Apple store to have them deal with it.

Posted on May 4, 2014 7:15 AM

Close
topknotsss

Q: My iPhone 5c is having SERIOUS touch screen issues

  • All replies
  • Helpful answers

  • by Sk8Dreams,Solvedanswer

    Sk8Dreams Sk8Dreams May 4, 2014 7:15 AM in response to topknotsss
    Level 3 (872 points)
    Apple Watch
    May 4, 2014 7:15 AM in response to topknotsss

    First, try rebooting by holding down the power and home buttons at the same time.  Ignore the red slider if it appears.  Next, try cleaning the screen.  Press the power button to put it in sleep mode, then wipe thoroughly with a slightly damp microfiber cloth.  If neither of those work, your phone is still under warranty.  Make an appointment at the Apple store to have them deal with it.

  • by topknotsss,

    topknotsss topknotsss May 4, 2014 9:13 AM in response to Sk8Dreams
    Level 1 (0 points)
    May 4, 2014 9:13 AM in response to Sk8Dreams

    thank you, it eventually started to perform its regular tasks after three reboots and also I wiped the screen off.