alice88keys
Level 1
(1 points)
Q: itunes could not connect to ipod touch because invalid response received from the device
My ipod touch does not appear in Windows 7.0 "Computer" inventory, oddly. However, it is listed in the Devices inventory under "Unspecified" as Apple Mobile Device USB Driver. iTunes recognizes that my ipod (it mentions it by name) is attached to the computer, but presents a message "iTunes could not connect to the ipod touch because invalid response received from the device".
I have already validated that the Apple Mobile Device service is present. As instructed, I stopped the service and restarted it. I have also ensured that I am using the apple-provided cord, not a third part cord, for my connection. My Kaspersky is indicating no-problems.
Can anyone provide further advice? When I connected the ipod to the computer, an instant driver update kicked in. I ok'd it. I have to believe that the problem is more about the ipod than iTunes. thx in advance!
iPod touch, iOS 5.1.1
lllaass
Level 10
(188,027 points)
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
- Use another USB cable.
- Plug your cable into a different USB port on your computer.
- Try a different dock connector (or no dock).
- Add (or remove) a USB hub between your device and computer.
- Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
