SpicaSpica

Q: I have been able to receive face time calls with my friend for over a year (though never able to call her) - now when she calls me, I click on 'accept' and the call immediately ends. Any ideas?

I have been able to face time with a friend for over a year, although she has to call me, I've never been able to call her. Now, when she calls me and I click 'Accept', it just ends the call. Any ideas?

MacBook, Mac OS X (10.6.8)

Posted on May 5, 2014 3:25 AM

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Q: I have been able to receive face time calls with my friend for over a year (though never able to call her) - now when she calls me ... more

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  • by sterling r,

    sterling r sterling r May 7, 2014 8:56 AM in response to SpicaSpica
    Community Specialists
    May 7, 2014 8:56 AM in response to SpicaSpica

    Hey there SpicaSpica,

     

    It sounds like you are unable to use FaceTime because when you answer the call, it ends immediately. I would first use the following article to help resolve the FaceTime issue here:

     

    Unable to make or receive FaceTime calls after April 16, 2014

    http://support.apple.com/kb/ts5419

     

    If the issue persists, I would next use the following article for additional assistance:

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

    • Check that your email address is verified in FaceTime > Preferences.
      • If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
    • Toggle FaceTime off and on in FaceTime > Preferences.
    • If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in

    Troubleshooting FaceTime for Mac

    You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling