HT201415: If you can't connect to a cellular network or cellular data

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jepoy08

Q: help me to turn on and turn of my cellular data

how to turn on and turn off my cellular data.when i click the cellular data it will be to home screen.

iPhone 5, iOS 7.1.1, dizonjeffrey42@yahoo.com

Posted on May 5, 2014 5:06 AM

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Q: help me to turn on and turn of my cellular data

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  • Helpful answers

  • by Rojmer,Helpful

    Rojmer Rojmer May 5, 2014 5:11 AM in response to jepoy08
    Level 4 (1,524 points)
    iPhone
    May 5, 2014 5:11 AM in response to jepoy08

    Go to Settings > cellular and toggle to the left until grey Cellular Data to turn it off and then toggle to the right green to turn it back on.

  • by jepoy08,

    jepoy08 jepoy08 May 5, 2014 5:32 AM in response to Rojmer
    Level 1 (0 points)
    May 5, 2014 5:32 AM in response to Rojmer

    Until now it's not working. I try all of your suggestion,but it not working

  • by Rojmer,

    Rojmer Rojmer May 5, 2014 5:49 AM in response to jepoy08
    Level 4 (1,524 points)
    iPhone
    May 5, 2014 5:49 AM in response to jepoy08

    What do you mean by "it not working"?  Do you have a data plan with your carrier for your iPhone?

     

    What happens when you toggle green the Cellular Data settings?

  • by jepoy08,

    jepoy08 jepoy08 May 5, 2014 6:00 AM in response to Rojmer
    Level 1 (0 points)
    May 5, 2014 6:00 AM in response to Rojmer

    No i dont have a plan on my cellular data.i use only prepaid card to toggle my cellular data.i encounter this problem,when i use my iphone in the philippines.i use only 5days to open my cellular data.but after the day was expired l encounter this problem until i go back here in taiwan.

  • by jepoy08,

    jepoy08 jepoy08 May 5, 2014 6:02 AM in response to jepoy08
    Level 1 (0 points)
    May 5, 2014 6:02 AM in response to jepoy08

    When i toggle my cellular data,it will go back to home screen.so that's why i dont have a data now on my carrier i use only wifi

  • by Rojmer,

    Rojmer Rojmer May 5, 2014 6:08 AM in response to jepoy08
    Level 4 (1,524 points)
    iPhone
    May 5, 2014 6:08 AM in response to jepoy08

    Well then that is your problem.  If you do not have a cellular data plan, you cannot expect your iPhone to use a cellular data network. 

     

    Even if you had a cellular data plan with your carrier in Taiwan, to get cellular data services in the Philippines, you would have to toggle Data Roaming also green in the Settings, but please note that this can be quite expensive.  If you do not want to incur in high charges for this, it is better to keep your data connection to Wifi only while travelling.

     

    If your iPhone is unlocked, you could buy a local Sim in the Philippines with cellular data included if you really want cellular data for a more reasonable price while you are there.  It seems to me you had this but with a time limit of 5 days.  Is that so? or am I misunderstanding your post?

  • by Rojmer,

    Rojmer Rojmer May 5, 2014 6:10 AM in response to jepoy08
    Level 4 (1,524 points)
    iPhone
    May 5, 2014 6:10 AM in response to jepoy08

    Ok, sorry, I only read your last post after I wrote my reply to your earlier one.

     

    If it is the settings app that is unstable and takes you back to the home screen when you try to tap cellular, then a reset will probably solve this issue.

     

    Hold both buttons power and home together for some 15 seconds or until the Apple Logo appears the let go of both buttons and wait for the iPhone to restart.  You will not lose any information on the iPhone.

  • by jepoy08,

    jepoy08 jepoy08 May 5, 2014 6:42 AM in response to Rojmer
    Level 1 (0 points)
    May 5, 2014 6:42 AM in response to Rojmer

    thank you for helping me.but it sad to say until now not working.

    i remember the day that expired my plan using in the philippines.i also use even if expired becouse i have also extra account balance on my carrier.then after that i encourterd this.and then the day after tommorow i buy a new plan for 5 days to extend my data netowork.but it not working after i renew it.

  • by Rojmer,

    Rojmer Rojmer May 5, 2014 6:55 AM in response to jepoy08
    Level 4 (1,524 points)
    iPhone
    May 5, 2014 6:55 AM in response to jepoy08

    OK.  I am surprised the reset did not work for your settings stability, but try something different.

     

    Go to Settings and tap on Airplane Mode.  That will disable all cellular connections (and Wifi), wait a little while and then turn Airplane Mode back on.

     

    Now go to Cellular Data and try to see if that works.

     

    If not, do this

     

    Go to Settings > General > scroll down and tap Reset and then tap Reset Network Settings

  • by jepoy08,

    jepoy08 jepoy08 May 5, 2014 7:05 AM in response to Rojmer
    Level 1 (0 points)
    May 5, 2014 7:05 AM in response to Rojmer

    i also do that before,but not work.all of the details i know in this iphone i try to reset my cellular data.i must looking for a new setting.