HT201363: About Apple ID security questions
Learn about About Apple ID security questions
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Helpful answers
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May 5, 2014 11:20 AM in response to kkchristksby sterling r,Hello KKchristks,
It sounds like you need to reset your Restrictions passcode. According to the following article, you will need to restore your iPhone as a new device:
iOS: Understanding Restrictions (parental controls)
http://support.apple.com/kb/ht4213
If you lose or forget your Restrictions passcode, you will need to perform a factory restore to remove it.
If you are not referring to a Restictions passcode, would you elaborate on the passcode you are attempting to reset?
Thank you for using Apple Support Communities.
Regards,
Sterling
