HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch
Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
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Helpful answers
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May 5, 2014 11:44 AM in response to Jonakuetby sterling r,Hey there Jonakuet,
It sounds like your phone is not ringing when you get a call, but is instead vibrating. I would first check to see if the phone is muted:
Set your device to silent mode
- iPhone: Toggle the Ring/Silent switch on the side of the device.
From: iOS: Understanding sounds, ringtones, and alerts
I would next check to see if Do Not Disturb is enabled on the phone.
- To enable, tap Settings > Do Not Disturb. When Do Not Disturb is on, a "moon" icon will appear in the status bar.
- To make changes to your Do Not Disturb settings, tap Settings > Do Not Disturb.
From: iOS: Using Do Not Disturb
Thank you for using Apple Support Communities.
Take care,
Sterling

