Q: I read troubleshooting support for Facetime after Apr 16, 2014 but I have to pay for Facetime upgrade?
I have OS v10.6.8. My software is all up to date. Facetime was not prompted to be updated. The other suggestion I read is to go to App Store to upgrade Facetime, but I have to pay for it. Shouldn't it be a free upgrade? Is paying for it the only way to get Facetime to work again?
MacBook Pro (13-inch Early 2011), Mac OS X (10.6.8)
Posted on Apr 29, 2014 5:48 AM
Community Specialists
Hello MWAUS
FaceTime was included with OS X 10.7 and later. For people using OS X 10.6 it was a paid upgrade after the beta was completed. If you do not want to pay for FaceTime upgrade you could always upgrade to OS X 10.9 Mavericks for free and pay nothing.
To participate in video calls, your Mac needs:
- ▪ OS X Mountain Lion, OS X Lion or Mac OS X v10.6.6 (or later) with all available security updates installed.
- For Mac OS X v10.6.6 or later, the FaceTime App needs to be purchased from the Mac App Store. OS X Mountain Lion and OS X Lion include FaceTime.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS3991
https://itunes.apple.com/us/app/os-x-mavericks/id675248567?mt=12
Regards,
-Norm G.
Posted on May 1, 2014 9:10 AM