HT201365: Find My iPhone Activation Lock
Learn about Find My iPhone Activation Lock
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Helpful answers
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May 6, 2014 4:26 PM in response to marwan.shwaikiby SRP11,When you reset the password it should send the email to the account registered with her apple ID (What she would use to make purchases ect). Are you sure your using that email? If none of these work I would suggest contacting Apple support for further help, we are kind of limited in what we can do. Hope I helped