HT201365: Find My iPhone Activation Lock

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marwan.shwaiki

Q: Please help us

Hi,

My little daughter has forgotten her password and the recovery questions as well. we also do not know why we do not know why we can not receive the reset email on her. Please help her to use her ipad for her iPad class at he school.

the SN: DY********KPH

 

Marwan

 

<Personal Information Edited by Host>

iPad, iOS 7.1, the ipad id blocked

Posted on May 6, 2014 4:25 PM

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Q: Please help us

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  • by SRP11,

    SRP11 SRP11 May 6, 2014 4:26 PM in response to marwan.shwaiki
    Level 1 (40 points)
    May 6, 2014 4:26 PM in response to marwan.shwaiki

    When you reset the password it should send the email to the account registered with her apple ID (What she would use to make purchases ect).  Are you sure your using that email? If none of these work I would suggest contacting Apple support for further help, we are kind of limited in what we can do. Hope I helped