HT204621: Troubleshooting wireless mouse and keyboard issues

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richdachin

Q: trouble with wireless keyboard

I am having trouble with my wireless bluetooth keyboard.

 

I used to use it with my old Macbook and it was working fine.

 

I recently unlinked it with the Macbook and tried to link it with my new Macbook Pro.

 

After linking it, here are some of the problems I am running into:

- when I press one letter, another letter shows up

- some of the keys I press there is no reaction

- some of the keys I press act as if the CONTROL or OPTION or COMMAND key are pressed but they are not.

 

I have tried unlinking and re-linking. I have tried restarting both the keyboard and the computer. I don't know what else to try.

 

Please help.

MacBook Pro with Retina display, OS X Mavericks (10.9.2)

Posted on May 4, 2014 10:46 PM

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Q: trouble with wireless keyboard

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  • Helpful answers

  • by seventy one,

    seventy one seventy one May 5, 2014 12:55 AM in response to richdachin
    Level 6 (15,155 points)
    Peripherals
    May 5, 2014 12:55 AM in response to richdachin

    Here are some Apple suggestions if you haven't already found them.

     

    Troubleshooting wireless mouse and keyboard issues

     

    One or more keys on the keyboard do not respond

     

    Regards.

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill May 5, 2014 6:13 AM in response to richdachin
    Level 8 (38,062 points)
    Peripherals
    May 5, 2014 6:13 AM in response to richdachin

    Try a PRAM reset (if the other things do not help).

     

    Barry

  • by richdachin,

    richdachin richdachin May 5, 2014 6:13 PM in response to Barry Hemphill
    Level 1 (0 points)
    May 5, 2014 6:13 PM in response to Barry Hemphill

    Hi Guys,

     

    Thank you for your suggestions. I have tried both but it did not resolve my problem.

     

    Could it be that my keyboard is defective?

     

    It's over 2 years old.

     

    I just tried re-pairing it with my old macbook where it was working fine before I tried moving it to use with my new macbook pro. It didn't work. I am suspecting that something happened to the keyboard and that the keyboard itself is broken.

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill May 5, 2014 7:00 PM in response to richdachin
    Level 8 (38,062 points)
    Peripherals
    May 5, 2014 7:00 PM in response to richdachin

    Could it be that my keyboard is defective?

     

    Yes.

     

    Barry

  • by seventy one,

    seventy one seventy one May 6, 2014 12:51 AM in response to richdachin
    Level 6 (15,155 points)
    Peripherals
    May 6, 2014 12:51 AM in response to richdachin

    Not necessarily. two years would be an unreasonable life span.  All the same, it depends on the environment to some degree, exposure to humidity etc, which could then as Barry says, require it to be replaced.    Would you be able to try it with another machine, like a friend's iMac for example.    Or take it into another room in case there is wireless interference from sources you haven't considered?

  • by richdachin,

    richdachin richdachin May 6, 2014 5:58 PM in response to seventy one
    Level 1 (0 points)
    May 6, 2014 5:58 PM in response to seventy one

    Hi,

     

    You're right, 2 years seems very short for a product such as this. It was working fine since I got it when it was linked with my old macbook. It had been linked with that machine since I purchased it until now.

     

    It was only after I unlinked it and tried to link it with my new Macbook Pro that this problem surfaced. Now when I tried to link it back again with the original Macbook the same problem exisits.

     

    I will take it back home this evening to try to link with my mac mini at home. If the same problem persists then I think we can safely conclude that the problem is with the keyboard.

  • by seventy one,

    seventy one seventy one May 6, 2014 8:45 PM in response to richdachin
    Level 6 (15,155 points)
    Peripherals
    May 6, 2014 8:45 PM in response to richdachin

    Do come back and tell us what happened in the end.   Incidentally, is it under warranty?

  • by richdachin,

    richdachin richdachin May 7, 2014 6:08 PM in response to seventy one
    Level 1 (0 points)
    May 7, 2014 6:08 PM in response to seventy one

    No i don't think it is under warranty anymore. Actually it has been more than 2 years since purchase, probably closer to 4 years.

     

    Unfortuantely taking it home and trying to link it in a different environment and surrounding to another source still didn't work. I went home and tried to link it to both my AppleTV and my Mac Mini, and both times the same problem was there.

     

    I guess it is safe to conclude the keyboard has reached the end of it's life and I have to get a new one. Thanks for all of your help and input.