HT201363: About Apple ID security questions
Learn about About Apple ID security questions
Q: I forgot the answers to my security questions
-
May 7, 2014 8:53 AMby sheila_m.,Hello Chiatti,
It sounds like you are not seeing the options to reset your security questions or send an email to your rescue email address. If you have not setup a rescue email in the past or do not see the option to send an email to your rescue email, you will need to contact iTunes Support to reset your security questions:
If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset.
You can find the full article here:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Thank you for using Apple Support Communities.
Best,
Sheila M.
