HT201673: iOS: Understanding cellular data networks

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lafawnduhhh
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Q: Phone's been reading 'searching' for hours.

On the top left corner my phone's been reading 'searching' all day and ive tried turning it off and on again, but it still reads searching. Is there anything i can do?

I believe its occuring because of water damage, but everything else on my phone is working.

iPhone 5, iOS 7.1

Posted on May 4, 2014 8:19 PM

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lafawnduhhh

Q: Phone's been reading 'searching' for hours.

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  • by sterling r,

    sterling r sterling r May 7, 2014 12:57 PM in response to lafawnduhhh
    Community Specialists
    May 7, 2014 12:57 PM in response to lafawnduhhh

    Hey there!

     

    It sounds like your phone is constantly searching for a cellular signal. I would use the following troubleshooting from the article named:

     

    iPhone: Troubleshooting No Service

    http://support.apple.com/kb/ts4429

    If you encounter either of the above symptoms on your iPhone, follow these steps to try to resolve the issue. Test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Turn your iPhone off, then on again.
    3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
    4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Restore the iPhone.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling