peter aagaard

Q: No Dolby Digital Apple TV 3 firmware 6.1 (6698.99.16)

Hi

 

I was running the above firmware on my main appletv, and noticed that Dolby Digital (DD) over spdif had stopped working, both in netflix and when streaming from itunes on my computer. I then took my daughters appletv and connected it to my receiver through spdif, and now DD worked, my daughters appletv was running firmware 5.3 (6105). I tried software resetting my main unit a couple of times, but that did not help. Lastly I updated my daughters appletv to firmwar 6.1, and then DD stopped working on that unit too...

 

Since then I have cuorisly found that DD is now working on my main unit, when I stream movies from itunes, but still not when watching a netflix-movie...

 

Anyone out there who have had the same problem?

 

Cheers Perer

Mac OS X (10.7.2)

Posted on Mar 19, 2014 2:34 PM

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Q: No Dolby Digital Apple TV 3 firmware 6.1 (6698.99.16)

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  • by 22607277,

    22607277 22607277 May 6, 2014 11:17 AM in response to peter aagaard
    Level 1 (0 points)
    May 6, 2014 11:17 AM in response to peter aagaard

    Same here.

  • by Horven Gellantara,

    Horven Gellantara Horven Gellantara May 6, 2014 1:46 PM in response to peter aagaard
    Level 1 (0 points)
    May 6, 2014 1:46 PM in response to peter aagaard

    Hi,

     

    do you think this problem might be firmware-related too?:

     

    MBP OSX Maverick, ATV 3, latest firmware (video signal to Beamer via HDMI works fine in both configurations)

     

    configuration 1
    MBP, 5.1 mkv-file via Beamer App 2, latest version -> WLAN -> ATV3 -> Toslink -> surround system
    result 1: no 5.1 from the surround system, just some kind of stereo, surround system does not report 5.1

     

    configuration 2
    MBP, same 5.1 mkv-file via VLC media player -> Toslink -> surround system
    result 2: 5.1 works perfectly

     

    I tried ATV3 with Dolby Digital AUTO and OFF as well as 16bit AUTO and OFF since I had found that hint somewhere but nothing seems to solve the problem pushing 5.1 over ATV3.

  • by TacoVerde,

    TacoVerde TacoVerde May 6, 2014 1:46 PM in response to peter aagaard
    Level 1 (0 points)
    May 6, 2014 1:46 PM in response to peter aagaard

    Just called Netflix and Apple. Apple blamed it on Netflix, and Netflix said they are currently working on a patch for the ATV 6.1.1 version. Will wait and see what happens! Asked for an estimated time he thinks it'll be fixed and the technician had no clue. The sad thing was, I was following this post when I just bought ATV 3 and had version 5.3 installed. It kept asking me to upgrade and I wanted to make sure it was a good thing so I googled the upgrade version to see if there were any known problems and sure enough there was a known problem with version 6.1 (because of this post, you guys are awesome!). But, then everyone started posting that DD was back with 6.1.1, so I upgraded to version 6.1.1. Sure enough, the very next day, I no longer had Dolby Digital with Netflix. I think I've learned my lesson. Do not upgrade until at least a month or so has passed. I've looked into downgrading back to 5.3 but I don't think I can because I have the newer ATV 3 (model: A1469). ***** to be me, and all you guys, too. It's nice to know that we can all suffer together, though. .

     

    If anybody finds out that I can downgrade, please let me know.

  • by rookie8155,

    rookie8155 rookie8155 May 6, 2014 1:50 PM in response to TacoVerde
    Level 1 (4 points)
    May 6, 2014 1:50 PM in response to TacoVerde

    I just downgraded mine to version 5.3. Now DD 5.1 works fine agaon on Netflix. They can take their time to fix it.

  • by TacoVerde,

    TacoVerde TacoVerde May 6, 2014 2:42 PM in response to rookie8155
    Level 1 (0 points)
    May 6, 2014 2:42 PM in response to rookie8155

    Do you have ATV 3 model A1469?

  • by Gary J. Lieber,

    Gary J. Lieber Gary J. Lieber May 6, 2014 3:33 PM in response to rookie8155
    Level 1 (24 points)
    May 6, 2014 3:33 PM in response to rookie8155

    The only issue with downgrading to iOS v. 5.3 is that the internet radio widget in ATV does not work in that version.

     

    Also I found that the best way to contact someone at Netflix that is aware of this issue is to start at the Netflix Support page in Facebook: https://www.facebook.com/netflix/app_566353646718065

     

    And then call the 800 number listed there using the service code that is generated on that page.  They are also much more willing to credit your account than going through the normal support dial-in number.

  • by rookie8155,

    rookie8155 rookie8155 May 6, 2014 3:44 PM in response to TacoVerde
    Level 1 (4 points)
    May 6, 2014 3:44 PM in response to TacoVerde

    No, mine is ATV 3 - MD199C/A.

  • by TacoVerde,

    TacoVerde TacoVerde May 6, 2014 8:06 PM in response to peter aagaard
    Level 1 (0 points)
    May 6, 2014 8:06 PM in response to peter aagaard

    As mentioned in earlier posts, the best work around for this issue (if you're not willing to downgrade or if you're stuck with ATV 3 model A1469) is to use Airplay on your iPad or iPhone to stream Netflix to your HD TV and sorround sound. Dolby Digital, for some reason, works perfectly and the HD quality isn't bad at all. We'll just have to wait for Netflix (or Apple) to pull their heads out.

  • by gnphiker,

    gnphiker gnphiker May 6, 2014 8:52 PM in response to peter aagaard
    Level 1 (0 points)
    May 6, 2014 8:52 PM in response to peter aagaard

    As noted; I'd suggest calling Netflix and requesting a credit on your account. They told me they'd note it and when the issue was resolved (which they couldn't say when) that I'd be issued a credit.

  • by Kingoftypos,

    Kingoftypos Kingoftypos May 6, 2014 10:05 PM in response to gnphiker
    Level 3 (757 points)
    May 6, 2014 10:05 PM in response to gnphiker

    I don't know if it's been mentioned. But I am able to watch a movie on HBO-Go while playing in 5.1

     

    The movie that I am testing it on is Pacific Rim. The weird part, the first 10 seconds is 2.0. This was an advertisement for TrueBlood, but as soon as the movie started it switched to 5.1.

     

    For those who have watched HBO-Go on an Apple-TV. There's the "This movie is rated blah blah blah." which last about 10 seconds and that is the entire title, the time bar is only 10 seconds long. Then the movie comes up, but first an ad for another HBO show/movie. Which is embedded in the actual title.

     

    So apparently this is a Netflix thing, still could be an Apple but signs are pointing to Netflix for me.

     

    KOT

  • by J_Coates,

    J_Coates J_Coates May 6, 2014 10:31 PM in response to peter aagaard
    Level 1 (0 points)
    May 6, 2014 10:31 PM in response to peter aagaard

    The problem is only on Netflix- other streaming services (HBO GO, etc) work fine in Dolby Digital on the AppleTV 3 with software 6.1, 6.1.1, whatever.

     

    Netflix w Dolby Digital is working perfectly on BluRay, Amazon Fire TV, Google Chromecast, Roku,etc. Basically everything but the AppleTV. Ugh.

  • by nickxp,

    nickxp nickxp May 7, 2014 1:43 PM in response to Interceptor121
    Level 1 (0 points)
    May 7, 2014 1:43 PM in response to Interceptor121

    CAN 100% CONFIRM THIS IS A NETFLIX VS APPLE ISSUE. AS STATED BEFORE HBO GO DD OVER HDMI AND OPT. EVEN THE STREAM QUALITY IS BETTER BUT THAT MAY BE DUE TO LOWER USAGE ON HBO SERVERS. I CAN STREAM DD 1080p 60Hz and still pull OVER 85 mb/s with HBO GO

     

    EQUIP

    ATV3

    SHERBOURN 7030

    NIGHTHAWK ROUTER

  • by Peterdoubt,

    Peterdoubt Peterdoubt May 7, 2014 1:59 PM in response to nickxp
    Level 1 (0 points)
    May 7, 2014 1:59 PM in response to nickxp

    Do you think we can stop posting unless it is something new? We know there is a problem, etc. etc.

  • by matiasnavarro,

    matiasnavarro matiasnavarro May 7, 2014 2:58 PM in response to peter aagaard
    Level 1 (0 points)
    May 7, 2014 2:58 PM in response to peter aagaard

    I have called several times to Netflix & Apple too, it seems that they have a fight but...as J_Coates posted....

     

    "Netflix w Dolby Digital is working perfectly on BluRay, Amazon Fire TV, Google Chromecast, Roku,etc. Basically everything but the AppleTV. Ugh.

     

    I have two smart TV's(LG and Sony bravia) and a sony smart bluray, all of them deliver DD 5.1 audio, the problem is that if you do not use HTS you will not note the issue!

     

    If I transmit Netflix via Airplay, DD 5.1 works excellent!

     

    So I thing it's merely an Apple TV problem because it appeared after software update

     

    Luck!

  • by MikeApex,

    MikeApex MikeApex May 8, 2014 2:20 PM in response to matiasnavarro
    Level 1 (20 points)
    iPhone
    May 8, 2014 2:20 PM in response to matiasnavarro

    I will tell you what I know.  I was the one who pushed Netflix to get the video streamign issue resolved on Apple TV a month back.  I started the process in December and spoke with Netflix over 30 times befero I convinced them it was not an ISP issue.  Not sure if 6.1.1 fixed the isseu or Netflix did. 

     

     

    I do know that I have their ear the best anyone can as they also have me documented as first reporting the PS4 DD bug and confirming it on a call with their Engineering department.  I noticed that DD did initially break on the 6.1 update after the video problem was fixed.   Netflix Engineering told me that it was turned off by Netflix since their was an issue with latest update.  I then got the 6.1.1 update and DD worked for a few days then was broken again.  Netflix told me engineering is aware of the issue and has a memorandum on it dated March 2014 that states Apple TV does not work with DD and an external Receiver.  Apple Engineering claims that they have a Memo over to Netflix and that the issue is something NetFlix needs to resolve. 

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