Keith3236

Q: New iPhone 5s shut off unexpected and won't turn back on

I just received my new 5s. I activated it. Made a phone call. I was downloading my apps, and using them, when the phone shut off unexpected. I tried to turn the phone back on, the apple logo appeared, then it went to the waiting circle for a couple of minutes. After a couple of minutes the screen had a blue screen for a second, then it went back to the waiting circle, then it turned off. I've tried turning it on a couple of times with the same results. Help!

iPhone 5s

Posted on Oct 1, 2013 2:05 PM

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Q: New iPhone 5s shut off unexpected and won't turn back on

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  • by sheila_m.,Helpful

    sheila_m. sheila_m. Oct 3, 2013 2:33 PM in response to Keith3236
    Community Specialists
    Oct 3, 2013 2:33 PM in response to Keith3236

    Hello Keith,

     

    Congratulations on your new iPhone 5s!  I would be concerned too if my iPhone shut off unexpectedly and would not power on.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 15 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen HT1650_2.jpg. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    You can find the full article here:

    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • by Shaik Omermakki,Helpful

    Shaik Omermakki Shaik Omermakki Feb 1, 2014 10:59 PM in response to sheila_m.
    Level 1 (5 points)
    Feb 1, 2014 10:59 PM in response to sheila_m.

    Hi every one i have one small solution for unexpected shutdown and not power on. just go through the following

    step Hold power on button+home button+volume up + volume down button together for 2 minute. then you get

    a i tune menu. just switch off you i phone again holding power button, then again on you i phone its work fine

    Thanks.

  • by bluewoodtree,Helpful

    bluewoodtree bluewoodtree Feb 4, 2014 12:56 PM in response to Shaik Omermakki
    Level 1 (5 points)
    Feb 4, 2014 12:56 PM in response to Shaik Omermakki

    Worked! Thanks a lot.

     

    Pressed all 4 buttons for ~ 20 sec until an Apple logo appeared and quickly disappeared. Then I released the buttons and I could turn it regurlarly on again.

  • by acrkunert,

    acrkunert acrkunert Feb 13, 2014 8:18 PM in response to Shaik Omermakki
    Level 1 (0 points)
    Feb 13, 2014 8:18 PM in response to Shaik Omermakki

    Worked for me too.  Thank you for helping me to resolve my issue.

     

    Best wishes.

  • by gabbymollie,

    gabbymollie gabbymollie Feb 21, 2014 2:14 AM in response to sheila_m.
    Level 1 (0 points)
    Feb 21, 2014 2:14 AM in response to sheila_m.

    Thank you so much. I was freaking out that I somehow 'killed' my phone, but holding down the powerbutton, homebutton, volume up and volume down at the same time for around 15 seconds worked. I cant thankyou enough.

  • by kgs4674,

    kgs4674 kgs4674 Feb 21, 2014 3:12 AM in response to Keith3236
    Level 1 (0 points)
    Feb 21, 2014 3:12 AM in response to Keith3236

    my friend had this problem, she had to plug her phone in and then do the reset where you hold the home and power button down for about ten seconds or so.          

  • by rizzo14,

    rizzo14 rizzo14 Feb 27, 2014 11:25 AM in response to Keith3236
    Level 1 (0 points)
    Feb 27, 2014 11:25 AM in response to Keith3236

    Hi Everyone,

    Thank you so much for the information.    I held down the power button and the home button for about 45 seconds and the phone started up.  When it came bak on it said the power was at 85%.   I did just update the software yesterday.  I have never had a problem like this before and have had an iphone for years.

  • by TeadyBear2013,

    TeadyBear2013 TeadyBear2013 Mar 1, 2014 1:23 AM in response to rizzo14
    Level 1 (0 points)
    Mar 1, 2014 1:23 AM in response to rizzo14

    Hi Everyone,

    I just want to tell about my problem with an expected shut down a few minutes ago.

    Actually I got panicked for seconds then I logged on to here to search for a solution then I did the following:

    I held down the power button along with home one for about ten seconds then it went back on.

    This is the first time I encountered such issue taking into account one thing that I just updated my iPhone 5C to the latest iOS 7.0.6 two days ago so now the question is : does this problem has something to do with this latest iOS update?

    Thanks

  • by TeadyBear2013,

    TeadyBear2013 TeadyBear2013 Mar 1, 2014 1:31 AM in response to TeadyBear2013
    Level 1 (0 points)
    Mar 1, 2014 1:31 AM in response to TeadyBear2013

    We'll one more thing to add that after the new update I went to charge my iphone and a weird thing I found that battery percentage was 100 % but when I unplugged the charger battery percentage was reading 97% then I left it for more half an hour but same result.

    Any idea about this issue and my above posted reply regarding unexpected shutdown ?

    Is there a relation with the new iOS update ?

    Thanks

  • by rana mansour,

    rana mansour rana mansour Mar 13, 2014 6:38 AM in response to Shaik Omermakki
    Level 1 (0 points)
    Mar 13, 2014 6:38 AM in response to Shaik Omermakki

    thank you so much

  • by Chloe4124,

    Chloe4124 Chloe4124 Apr 3, 2014 5:31 PM in response to Keith3236
    Level 1 (0 points)
    Apr 3, 2014 5:31 PM in response to Keith3236

    Thanks so much!!! This just happened to me 5 minutes ago and I almost had a heart attack!!!
    Thanks for the help!!!

  • by CelisseFromOC,

    CelisseFromOC CelisseFromOC Apr 21, 2014 12:11 AM in response to Shaik Omermakki
    Level 1 (4 points)
    iTunes
    Apr 21, 2014 12:11 AM in response to Shaik Omermakki

    OMG, JUST had my 5s randomly shut off about 20 minutes ago!! I was panicing so bad to the point of tears because I didn't know what was going on; it doesn't have damage, the battery had just been fully charged & the software is up to date. Hopped online,thank god I found this post! It took about 6-7 seconds to power on. The Apple symbol showed up for about a minute then the homescreen showed up. Like nothing happened, but this still makes me nervous as to why because I've had the phone since mid January of this year, nothing like this has ever happened! Thanks Shaik for the help

  • by Astro Nima,

    Astro Nima Astro Nima May 9, 2014 2:21 AM in response to Shaik Omermakki
    Level 1 (0 points)
    May 9, 2014 2:21 AM in response to Shaik Omermakki

    Thank you very much worked for me too.

  • by KamilahL,

    KamilahL KamilahL May 9, 2014 5:48 AM in response to Shaik Omermakki
    Level 1 (0 points)
    May 9, 2014 5:48 AM in response to Shaik Omermakki

    OMG! Thank you so much!!!! My iPhone 5S turned off at 100% battery this morning and wouldn't turn back on, I freaked out!! Holding down all 4 button for 20 - 30 seconds (don't remember) worked for me. Thank so much!!!

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