Q: My music is even after I resetted the ipod. Also tried different headsets but the screen still says that the music is playing thou ... My music is even after I resetted the ipod. Also tried different headsets but the screen still says that the music is playing though I can't hear anything. Also when I lock the screen, the music apparently 'pauses' though no music never comes out anyway. more
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Helpful answers
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May 9, 2014 7:19 AM in response to richpopsby alex_h1,Hello richpops,
Thanks for using Apple Support Communities.
I found the following article that has great troubleshooting steps for you to resolve this issue:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Take care,
Alex H.
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May 9, 2014 10:00 AM in response to richpopsby deggie,You aren't pushing the jack in far enough. Get a flashlight and check the headphone jack on the Nano and make sure there is not dust/debris/obstruction and clean if necessary. The plug in your headphones all the way, there should be no gap between the plastic on the headset jack and the body of the Nano.
