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May 9, 2014 12:43 PM in response to helpmeineedmusicby sheila_m.,Hello helpmeineedmusic,
Thank you for providing the details of the issue you are experiencing with iTunes. I found an article with steps you can take to isolate and troubleshoot an issue like this:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
Thank you for using Apple Support Communities.
Best,
Sheila M.
