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Helpful answers
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May 11, 2014 8:59 AM in response to shariboopby jason269,Hello, shariboop.
Thank you for using Apple Support Communities.
This sounds like either the media is missing from the computer or iTunes is not directed to where the media is located. Here is an article that will help you locate the missing media.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
If the media that is missing has been purchased from the iTunes Store, you can delete the problematic media and download it again free by following the steps below.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
Jason H.
