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May 11, 2014 8:07 AM in response to jnmoncayoby jason269,Hello, jnmoncayo.
Thank you for visiting Apple Support Communities.
Here is a troubleshooting article that I would recommend going through when experiencing this issue.
iPod shuffle troubleshooting and service FAQ
http://support.apple.com/kb/TS1412
Cheers,
Jason H.
