HT201222: Apple security updates
Learn about Apple security updates
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All replies
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Helpful answers
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May 12, 2014 1:44 PM in response to Phatrick IIby sterling r,Hi Phatrick,
It seems like you are trying to update an iPhone that is locked with a passcode. Try entering the passcode that you set to unlock the iPhone.
If it is not available, try to restore the iPhone from recovery mode as suggested here:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
You can also try updating through iTunes with the following article:
Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
Thank you for using Apple Support Communities.
Take care,
Sterling
